Chances of winning a chargeback for an undelivered product!

[BMR]

Hi Guys,

So I ordered a supplement from a not so famous supplement store on 16th June and paid Rs.10,200 via my Axis Bank Vistara Infinite Credit card, and they did not deliver the product for more than 20 days. Finally, I asked them to cancel my order and refund my payment. They were reluctant but finally canceled my order on 6th July.

It's been 5 days and I have been chasing them to give me the RRN / ARN but they are not replying. After reading their reviews, I see that they are frauds and they have done it to a lot of people....so many people have not received their refunds.

I have the screenshots of the WhatsApp conversation with them in which they have mentioned that my refund is processed, as well as their email that states the order is canceled and refunded.

What will be the best way to get my money out? Should I do a chargeback right away, or wait patiently (how long should I be waiting)?

And what are my chances of winning this chargeback, considering the fact that they are crooks and can easily manipulate things?

Thanks for any guidance.

 

[jaimingandhi64]

so i cant use that money is it?

I got to know that it was refund itself and not a temporary credit

 

[Saumyac]

In my opinion you need to fight with IRCTC only since you don't have any failed transaction with merchant

But chargeback claims can be made for not availing service or not receiving products also as far as I know..

 

[jaimingandhi64]

But chargeback claims can be made for not availing service or not receiving products also as far as I know..

I really doubt

 

[jaimingandhi64]

But chargeback claims can be made for not availing service or not receiving products also as far as I know..

Why bank will pay on behalf of merchant if they already got the money? Merchant will not refund now until and unless you fight with them now. Bank will come in the picture when transaction is failed

 

[mohansekar]

I disputed a transaction once in SBI cards, it was when the transaction was successful from my end but the merchant (offline) said they haven't received. It was a Bharat QR transaction. Merchant didn't gave the goods obviously, so I went home and after waiting the transaction to get settled or reversed automatically, I disputed the transaction when it didn't settled after 2 days. Received SMS/ email confirmation with SR number and within a week that transaction was removed from the list of transactions.

 

[seekndestroy99]

You have any foul chargeback experience?
Cause till now I have all positive and responsive chargeback experience whether done with citibank or sbi cards.
Chargeback is usually handled by higher authority so expect a better response if you have all the proofs and can explain properly what resolution you need.

SBI Cards as well? Did you have to mail to PNO?

 

[gabu]

SBI Cards as well? Did you have to mail to PNO?

Yes even the sbi, no need to mail pno. Chargeback dept is efficient enough.

 

[Pissant]

Ok let me just drop my two cents in this discussion. I recently had to order a couple of Pizzas for a friend, but it was late at night and to be honest I was a bit drunk. I must not have double checked before entering his address because the pizza was delivered to an entirely different place with a similar name. The next morning I checked and I had selected an adress 18km away from my friend's house. I called up Axis, they said to call back after the payment had been processed to the company's account, around 5-6 days. I called after a week and 2 days later I won and the complete 2340 were returned to my account. I was pleasently surprised that this was the case since it was kinda my fault.