Cent Queen Savings Account - LTF Rupay Select Debit Card

[technonifo]

No SMS charges and No Non-maintenance charges deducted YET account opened in feb 2025.
Service quality depends on your branch location and staff.
No hidden charges deducted as of now.

For my wife's account, they have deducted 20rs for PMSBY insurance. I called the branch person, he told they automatically apply for it from backend (but I don't trust him. I think he applied insurance without consent.)
I called customer care they told it is annual 20rs. (which is fine I guess 🤷)

They said the branch person have applied, there's no way to apply from backend etc.
Still seems wrong.

Anyone has any email of any central bank of india customer care for formal complaint?

 

[SatyG]

For my wife's account, they have deducted 20rs for PMSBY insurance. I called the branch person, he told they automatically apply for it from backend (but I don't trust him. I think he applied insurance without consent.)
I called customer care they told it is annual 20rs. (which is fine I guess 🤷)

They said the branch person have applied, there's no way to apply from backend etc.
Still seems wrong.

Anyone has any email of any central bank of india customer care for formal complaint?

They are doing it manually I think. Upon asking, they said it can’t be applied automatically without formal consent. However, upon asking to check the activation status for my account, they ignored saying it’s a generic message for everyone. I have submitted a written complaint in the branch.

I have been getting a notification in the app to maintain 436+20 in account towards these insurances since last few days. Will maintain the balance below this amount till mid-June to avoid these insurances.

 

[technonifo]

will go to branch for the complaint then.

They are doing it manually I think. Upon asking, they said it can’t be applied automatically without formal consent. However, upon asking to check the activation status for my account, they ignored saying it’s a generic message for everyone. I have submitted a written complaint in the branch.

I have been getting a notification in the app to maintain 436+20 in account towards these insurances since last few days. Will maintain the balance below this amount till mid-June to avoid these insurances.