Deepak_9155
TF Premier
Hello everyone,
I’ve been using a Bank of Baroda Lite Savings Account for the past 1 year.
My Aadhaar has my village address, but I currently live at my communication address, where I had opened my BOB Lite account. While opening it online, I used this current address (supported by voter ID as address proof), and selected the nearby branch (just 1 km from my house) as my home branch.
My permanent address is 150+ km away from my communication address.
Now, I want to update both my communication and permanent addresses to my village address (as per Aadhaar). I have no issues receiving any letters or correspondence there, and I want this update so that my bank account reflects my Aadhaar address as valid proof.
I visited my home branch to request the update, but the staff said that if I change both addresses to my village, I’ll also need to change my home branch to a nearby branch in that area. They also told me that right now, my communication and permanent addresses are from different places as per the bank record -> Aadhaar address as permanent address and my current address as communication address.
However, when I contacted BOB customer care, they told me that I can update both addresses to my Aadhaar one while keeping the same home branch.
Now I’m confused — branch staff says no, but customer care says yes.
Would really appreciate if anyone can share their real experience or the correct process.
Thanks in advance!
I’ve been using a Bank of Baroda Lite Savings Account for the past 1 year.
My Aadhaar has my village address, but I currently live at my communication address, where I had opened my BOB Lite account. While opening it online, I used this current address (supported by voter ID as address proof), and selected the nearby branch (just 1 km from my house) as my home branch.
My permanent address is 150+ km away from my communication address.
Now, I want to update both my communication and permanent addresses to my village address (as per Aadhaar). I have no issues receiving any letters or correspondence there, and I want this update so that my bank account reflects my Aadhaar address as valid proof.
I visited my home branch to request the update, but the staff said that if I change both addresses to my village, I’ll also need to change my home branch to a nearby branch in that area. They also told me that right now, my communication and permanent addresses are from different places as per the bank record -> Aadhaar address as permanent address and my current address as communication address.
However, when I contacted BOB customer care, they told me that I can update both addresses to my Aadhaar one while keeping the same home branch.
Now I’m confused — branch staff says no, but customer care says yes.
Has anyone here successfully updated both addresses to one address and still kept their original home branch which is around 150km+ from the address?
How do I explain this to branch staff or escalate it correctly? Any circular or proof would help.
Also, I asked for a passbook, but they said I’ll need to pay ₹150 because I opened the account online. Is that true? Did anyone with a BOB Lite account get it for free?
How do I explain this to branch staff or escalate it correctly? Any circular or proof would help.
Also, I asked for a passbook, but they said I’ll need to pay ₹150 because I opened the account online. Is that true? Did anyone with a BOB Lite account get it for free?
Would really appreciate if anyone can share their real experience or the correct process.
Thanks in advance!
