BOB HPCL Energie Virtual Card Lifetime Free Offer

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I have a Bob Premier Rupay LTF CC.

I got whatsapp message from Bob:

I applied and got LTF virtual card instantly. This is a digital card and physical card will NOT be sent.

 

[fradela]

hi guys anyone can point me to whom to contact. I haven't received surcharge waiver nor the reward points (bonus or regular) for a transaction using hppay scan hpcl bob card.
the fuel station is same, everything is same, even the merchant's name after settlement is also same to which I was getting waiver and rewards for past 1 year
been trying to call customer care, it's not getting past IVR and disconnecting automatically.
can someone help with mail address. (have already shooted to crm@bobfinancial.com)

Accelerated reward points will be added after 7 working days.

Surcharge waiver transaction should be above 400.

 

[rishi4]

Accelerated reward points will be added after 7 working days.

Surcharge waiver transaction should be above 400.

It's been 25 days and transaction was 3500
Previously have always recieved surcharge waiver and rewards
This time it hasn't credited, even regular rewards are not credited.
Are you aware whom to reach out to?

 

[rishi4]

You need to wait for their response. Fuel cards are not good with RP need to email them.

Can you tell me the email address to refer to?
Whom to mail?

 

[fradela]

It's been 25 days and transaction was 3500
Previously have always recieved surcharge waiver and rewards
This time it hasn't credited, even regular rewards are not credited.
Are you aware whom to reach out to?

crm@bobfinancial.com; escalations@bobcard.co.in; nodal@bobcard.co.in; pno@bobcard.co.in

 

[pranjal1984]

Can you tell me the email address to refer to?
Whom to mail?

I am having same issues with Snapdeal and Energie Rupay cards. After writing to escalations, they credited the rewards in Snapdeal card. But for Energie card , I wrote yesterday to crm. Will write to escalations in 2 days for surcharge and rewards. Previously it never happened before in last 1 year.

 

[Garry]

Accelerated reward points will be added after 7 working days.

Surcharge waiver transaction should be above 400.

I also didn’t get points for the same transaction and it’s more than 15 days.

 

[rishi4]

I also didn’t get points for the same transaction and it’s more than 15 days.

I think it's a wide issue after they switched the gateway

 

[rishi4]

I am having same issues with Snapdeal and Energie Rupay cards. After writing to escalations, they credited the rewards in Snapdeal card. But for Energie card , I wrote yesterday to crm. Will write to escalations in 2 days for surcharge and rewards. Previously it never happened before in last 1 year.

Exactly been using the card from quite long never faced such issue

 

[anisharya16]

Similar issue with me, rps not credited for my bob premier credit card for last month.

 

[skywalker]

Same for me, till March, I received surcharge waiver, but in April, I didn’t receive any surcharge waiver, the merchant name also changed, and the PG was also different I think. Haven’t checked RPs but I’ve been charged more. It’s been more than 20 days, haven’t received the surcharge waiver still. @TechnoFino @Abhishek012 do you guys have any update on this?

 

[rishi4]

Have again shooted them the mail on Thursday, they haven't replied yet

 

[pranjal1984]

Same here. Will close Energie LTF if BoB can't sort out this non credit issue at the earliest. Don't have time and energy to follow up on these trivial stuff.

 

[hackymanoj]

Ok, I was holding this card for a while but have never used it for the fuel payments. However, recently I have made 2 transactions each worth 4k around using hp pay app and scanning the qr at outlet and paid via CC option. I thought the issue might have been with the outlet mapping or something, but it does seem like everyone is having the same issue. I have also dropped email on the same. Does anyone know the timeline for the ticket closure?

 

[pranjal1984]

Ok, I was holding this card for a while but have never used it for the fuel payments. However, recently I have made 2 transactions each worth 4k around using hp pay app and scanning the qr at outlet and paid via CC option. I thought the issue might have been with the outlet mapping or something, but it does seem like everyone is having the same issue. I have also dropped email on the same. Does anyone know the timeline for the ticket closure?

Send mail to escalations. Normal crm mail ID is not being responded.