Bandhan Bank - NPCI and RBI guidelines violation

I had opened a savings account in Bandhan Bank (Rs 5000 AMB). I had opened it just to keep extra money there and to link it to my stockbroker. I opened it only after seeing on the NPCI website that it supports Aadhaar-OTP UPI registration. However, I was unable to register using the said method. It displayed an error that my Aadhaar number was not linked to my savings account. I am not willing to request a debit card as it will be of no use.

I complained the same to their Level 1 customer care.
They informed me that Aadhaar-OTP UPI registration is not available in Bandhan Bank.

I complained the same to their Principal Nodal Officer (PNO)
I mentioned that the facility is available as per the NPCI website. I also mentioned the RBI Master Directions, para 14 (d) of which states, "Banks shall not force a customer to avail debit card facility and shall not link issuance of debit card to availment of any other facility from the bank."
However, I did not receive any reply.

Finally, I escalated the matter to the RBI Ombudsman.
The PNO responded stating that the facility will be available from 31.08.2024 (tentatively).

The RBI Ombudsman has sought comments from me before closing the complaint. This is the first time something like this has happened to me though.

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Update (05-Sep-2024)

W

Post in thread 'Bandhan Bank - NPCI and RBI guidelines violation'

Sep 5, 2024

So how do u use account?

What happened to ur complaint at Ombudsman?

The account can be used by logging into net banking and mobile banking. IMPS, NEFT, and RTGS are available without a debit card.

RBI Ombudsman has closed the complaint using the same solution as Bandhan Bank.
(see attachment)

• White_Fox

 

[yobro]

I will soon. I'm now handling a complaint with AUSFB regarding credit card misselling by branch employee.

He promised lifetime free card (pre-approved). However, chargeable card has been provided, which is AU Altura (₹199+GST).

I'll soon post a thread regarding it.

Very common scam



U need to have some written proof to file proper complaint.

 

[desiviru]

Oh Bhaiya Mere reKYC ke Bandhan Ko Nibhana........... Bhaiya mere, Customers ko naa apne rulaana.

Yeh Badhan toh hassles ka Bandhan Hai, Janmo Ka Burden Hai. ATM itni dur ghar ke bhawan se, App ko naa mileya response Server se.... Yeh Badhan toh hassles ka Bandhan Hai, Janmo Ka Burden Hai. (song from Movie Karan Arjun)


Accha huya isme account ni hai apna.

 

[praful47]

Oh Bhaiya Mere reKYC ke Bandhan Ko Nibhana........... Bhaiya mere, Customers ko naa apne rulaana.

Yeh Badhan toh hassles ka Bandhan Hai, Janmo Ka Burden Hai. ATM itni dur ghar ke bhawan se, App ko naa mileya response Server se.... Yeh Badhan toh hassles ka Bandhan Hai, Janmo Ka Burden Hai. (song from Movie Karan Arjun)


Accha huya isme account ni hai apna.

Ye bandhan sirf naam ka bandhan hai

 

[praful47]

I will soon. I'm now handling a complaint with AUSFB regarding credit card misselling by branch employee.

He promised lifetime free card (pre-approved). However, chargeable card has been provided, which is AU Altura (₹199+GST).

I'll soon post a thread regarding it.

Mat karo .. time waste hai .
Paisa nikal lo apna aur kisi aur bank me chale jao .

 

[yobro]

I will soon. I'm now handling a complaint with AUSFB regarding credit card misselling by branch employee.

He promised lifetime free card (pre-approved). However, chargeable card has been provided, which is AU Altura (₹199+GST).

I'll soon post a thread regarding it.

Do u have anything written to prove ur claim?

 

[yobro]

Mere bhi ek loan ka issue tha .
Bandhan ka main business... group loans ka tha .
Mujhe Sanction letter aur approval message aane ke bad bhi loan disbursement nahi karre the , kyu ki KYC ka issue ke liye maine tweet Kiya tha .
2 mahine RBI se complaint me Bandhan ke PNO ne kaha ki loan ke group members ne bola ki mein defaulter hu .
Reality was group loan ka group meeting mere ghar me hi hota tha .

Akhir aapke case main kya hua?

Aapne RBI ko apni CIBIL report nahi dekhiye?

 

[White_Fox]

Mere bhi ek loan ka issue tha .
Bandhan ka main business... group loans ka tha .
Mujhe Sanction letter aur approval message aane ke bad bhi loan disbursement nahi karre the , kyu ki KYC ka issue ke liye maine tweet Kiya tha .
2 mahine RBI se complaint me Bandhan ke PNO ne kaha ki loan ke group members ne bola ki mein defaulter hu .
Reality was group loan ka group meeting mere ghar me hi hota tha .

In English please 😢

 

[White_Fox]

Do u have anything written to prove ur claim?

No I don't have any written proof from branch employee.

 

[yobro]

No I don't have any written proof from branch employee

Then how will you prove ur claim?
Approach branch employee first and confront him and branch manager about mis selling.

In English please 😢

 

[yobro]

In English please 😢

Bro is talking about how his parents were sanctioned loan by Bandhan Bank and subsequently denied disbursement stating that they have defaulted in past.


Bro thinks that bank took revenge of a tweet that he did against them.

He had to step back as his parents had low CIBIL.

 

[praful47]

Bro is talking about how his parents were sanctioned loan by Bandhan Bank and subsequently denied disbursement stating that they have defaulted in past.


Bro thinks that bank took revenge of a tweet that he did against them.

He had to step back as his parents had low CIBIL.

Only my father's cibil was low as he was co applicant and Bank pno told lies to RBI

 

[yobro]

Only my father's cibil was low as he was co applicant and Bank pno told lies to RBI

Why Father became co applicant?

Low CIBIL people shouldn't become co applicant.

Also u should have contested with bank that CIBIL and default related enquiry is to be done before and not after loan has been sanctioned.

 

[White_Fox]

Then how will you prove ur claim?
Approach branch employee first and confront him and branch manager about mis selling.

AUSFB - Credit card misselling by the branch employee​

W

Thread 'AUSFB - Credit card misselling by the branch employee'

Sep 5, 2024

I have a zero balance account in AU Small Finance Bank (AUSFB). I use it as an emergency fund account.

I received a call from a branch employee on 01-July-2024 offering me a pre-approved credit card, AU Altura. He had assured me over the call that it is a lifetime free (LTF) credit card with no charges. I applied for the card through him.
The card was approved on 01-Aug-2024 (after one month) and I received the card on 02-Aug-2024. However, in the joining letter it showed both joining and annual charges of Rs 199+GST.

I immediately filed a...

• White_Fox
• au small finance bank cheating credit card misselling rbi ombudsman
• Replies: 10
• Forum: Banking Complaint

• 
• 

 

[praful47]

Why Father became co applicant?

Low CIBIL people shouldn't become co applicant.

Also u should have contested with bank that CIBIL and default related enquiry is to be done before and not after loan has been sanctioned.

Bandhan don't check cibil much they disburse with low cibil also .
Sanction letter was given to us in sept Oct only and I said this to RBI also but bandhan pno said initially we checked only the cibil of applicant and after that cibil of co applicant was checked .

 

[yobro]

AUSFB - Credit card misselling by the branch employee​

Yes how do u plan to contest w/o proof?

 

[yobro]

Bandhan don't check cibil much they disburse with low cibil also .
Sanction letter was given to us in sept Oct only and I said this to RBI also but bandhan pno said initially we checked only the cibil of applicant and after that cibil of co applicant was checked .

Very wierd answer since all this checking of co applicant is done before giving sanction letter.

What clause RBI OMBUDSMAN APPLIED.

 

[White_Fox]

Yes how do u plan to contest w/o proof?

Don't know yet. Check the thread.

AUSFB - Credit card misselling by the branch employee​

W

Thread 'AUSFB - Credit card misselling by the branch employee'

Sep 5, 2024

I have a zero balance account in AU Small Finance Bank (AUSFB). I use it as an emergency fund account.

I received a call from a branch employee on 01-July-2024 offering me a pre-approved credit card, AU Altura. He had assured me over the call that it is a lifetime free (LTF) credit card with no charges. I applied for the card through him.
The card was approved on 01-Aug-2024 (after one month) and I received the card on 02-Aug-2024. However, in the joining letter it showed both joining and annual charges of Rs 199+GST.

I immediately filed a...

• White_Fox
• au small finance bank cheating credit card misselling rbi ombudsman
• Replies: 10
• Forum: Banking Complaint

• 
• 

 

[praful47]

Very wierd answer since all this checking of co applicant is done before giving sanction letter.

What clause RBI OMBUDSMAN APPLIED.

Loan rejected due to Co - applicant low cibil .
Clause I don't remember.