Axis declined Cashback credit card request citing weird excuses !!

[AllThatStuff]

hello,
I applied for Axis Cashback card on 4th july. Since the card was not in the list of pre-approved cards, I had complete vKYC, despite having 2 cards & salary a/c with them.

To my surprise, the very next day I received decline mail, citing same bulls*it internal policy.

I immediately wrote back asking for exact reason for decline, citing RBI guideline.

10 days later, I received a reply saying, and I quote "We regret to inform you that, in accordance with our bank’s policy, each customer is eligible to hold only one type of credit card—either a cashback credit card or a rewards credit card."

I was like, what the hell, I already have a cashback card (Ace) along with a Rewards card (Privilege). What are these guys smoking these days !!

I immediately wrote to Nodal Officer, highlighting the issue.

Now, today after waiting for again 10 days, i finally received a response from Nodal Office team saying, "We regret to inform you that your Credit Card application has not been approved as you are already holding cash back card product. Hence you are not eligible for new cashback card product."

Again, I was holding Ace card along with Flipkart card for very long time....which I closed last year in hope to upgrade to a better card.

So, now shall I again raise the issue with PNO or approach RBIO ??
Anyone faced a similar situation while applying Axis credit card??

 

[drsel]

You cannot complain to RBI Ombudsman if your card application is rejected.
RBI doesn't entertain such complaints, nor complaints about Bank marketing offers, or points and miles not credited properly

 

[plastikman]

Share link pls.

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Post in thread 'Underdog Credit Card IMO!!! - Axis Cash Back Credit Card'

Jul 12, 2025

Great they did allow double dipping . Congrats.

Now, preserved the box , invoice etc if axis asks for proof.

😅
🪓s cant do this on this card bro.
They had a tie up with flipkart for fk card. They keep tracking fk transactions with the help of flipkart.

But this is normal cashback card with huge 4L spend criteria. They wont block.unless one do repeated transactions at same merchant.

And there are no repeat transactions in this card atleast for me. I'm safe

• Ram1

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[rajcasio]

What is the usp of this cashback card ? There isn't even a single post here explaining it completely. I have got the cashback card but find it lacklustre

I ditched CASHBACK CC to get AIRTEL CC
I think someone's TRASH is some others DIAMOND

 

[HumorSimpson]

What is the usp of this cashback card ? There isn't even a single post here explaining it completely. I have got the cashback card but find it lacklustre

>> There isn't even a single post here explaining it
That explains it is not worth.

My post where I calculated its effective CB

https://www.technofino.in/community...ium-credit-card-suggest-me.40402/post-1061901

 

[panchabhut]

I ditched CASHBACK CC to get AIRTEL CC
I think someone's TRASH is some others DIAMOND

Both have their own benefits. I have 3 cashback cards, FK LTF, Airtel paid and converted Cashback. So this stand of Axis seems to be a new one.

 

[Akshay Ajmera]

I receive reason for having multiple credit card.

Best way is to threaten them to close your account

 

[Ram1]

Share link pls.

Thread 'Underdog Credit Card IMO!!! - Axis Cash Back Credit Card'

Jul 2, 2025

I feel Axis Cashback card is very underatted.

Benefits
Online spends:
Earn 2% cashback for spends up to INR 5000
Earn 5% cashback for spends b/w 5000 to 40,000
Earn 7% cashback on spends > INR 40,000
Monthly cap 4K cashback

offline spends
unlimited base cashback of 0.75% on all offline & travel related spends

Fees
1k JF (get 5k rps)
1k AF ( 4L spends needed for waiver)

For heavy spenders, its a worthy card after all the devaluation of other cards .
P.s ofcourse there are some excluded categories.

Whats the underdog card according to you?

• Ram1
• credit card
• Replies: 89
• Forum: Credit Card - General

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[VicksJ]

bank can provide bullshit reason and RBI will not help citing banks internal decision and its not deficiency in service so they will not intervene here. Best is to move on and spend energy somewhere else.

 

[gabu]

Wasn’t this card for citi cashback card only? Axis was not ready to onboard new customers on most of the variants launch for citi customers.

 

[Sai Ganesh]

if u hold any cashback category card like ace or airtel or flipkart -> u wont get this card

what they are saying is since u already hold a cashback category card they cant provide 1 more

so if u want cashback cc , u have to cancel the existing cc whichever u hold ace or airtel or flipkart then only u can get this card

since citi migrated to axis this issue is happening , u can have ace and airtel and flipkart together as 3 cards also no issues because these are axis cards but if u want citi migrated credit card they wont give if u hold any cashback category card.

i too applied this card and got the same declined reason and have escalated to PNO , RM everyone , PNO person called me and informed this in person as they are promoting citi cards they want to use citi cards , if we have ace or flipkart or airtel , people wont use cashback cc it seems -> but i guess this is axis bank assumption

do the above steps and then apply