i tried reinstalling it did not work. I called them they are asking for cluster id which only available in branch it seems.
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Axis Bank Customer ID Suspended
- Thread starter lmg2231
- Start date
- Replies 49
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They usually asked to visit branch. But when I called this number they connected to the senior and they removed the suspension. I tried after the call and works
What did you ask them to do? They were trying to merge the id's. I have one customer id linked with cancelled credit card and one with recently got credit card.
Because it is not resolved from my end. What's the issue for you if the IDs are merged?
IDs are not merged yet they need cluster id for that. If I try to log in to the Axis app "Customer ID selected to access Axis Mobile services is not active. Please contact your nearest branch." this error i am getting.
Then go to branch they will help you. When I got this issue first time i visited the branch, took the request and issue was resolved.
Yah at branch they do merging and deleting but for simple customer id merge we need to visit branch.
Yes. If you send mail to pno, nodal they asked to visit branch only
I will try mailing them. When you called them did ask you cluster ID or something?
No they didn't ask. They do something from their end . And asked me to check Whether it's resolved or not. After call i checked it and could see that I can able to login
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