Last Monday I changed my smartphone. On new device I setup every other UPI app like BHIM, Gpay, Phonepe, Paytm etc. seamlessly. There should be no error because primary sim is inserted in new device.
Now coming to amazon, I logged in and tried to setup upi, faced an error. The error only mentioned try after sometime so I didn't think much.
But even after a day same thing was happening. So I tried setting up in the old device and it worked without any error.
I contacted the chat support then and they raised a ticket. Later when I contacted them for any update on the ticket, they said that as per the reply of their upi tech team, upi is blocked temporarily on the new device until April 30, after that I can register. I thought wtf is this hence contacted social media team, they replied same thing after few hours.
I had never seen such issues. What kind of security measure amazon pay team follows which no other apps follow? Now I don't even know whether I will be able to register after 30th April or not. Anyone from the community faced similar issue earlier?
Edit (1st May) - Now when I try to register, there's a different error, "Device not supported" due to security concerns. What the!
Update (25th June) - After raising the issue with RBI Ombudsman, Amazon has given a date. They expect the issue to be resolved by 30th June. Let's see what happens, I hope it gets resolved for everyone who are facing the device not supported due to security concerns error.
Now coming to amazon, I logged in and tried to setup upi, faced an error. The error only mentioned try after sometime so I didn't think much.
But even after a day same thing was happening. So I tried setting up in the old device and it worked without any error.I contacted the chat support then and they raised a ticket. Later when I contacted them for any update on the ticket, they said that as per the reply of their upi tech team, upi is blocked temporarily on the new device until April 30, after that I can register. I thought wtf is this hence contacted social media team, they replied same thing after few hours.
I had never seen such issues. What kind of security measure amazon pay team follows which no other apps follow? Now I don't even know whether I will be able to register after 30th April or not. Anyone from the community faced similar issue earlier?Edit (1st May) - Now when I try to register, there's a different error, "Device not supported" due to security concerns. What the!
Update (25th June) - After raising the issue with RBI Ombudsman, Amazon has given a date. They expect the issue to be resolved by 30th June. Let's see what happens, I hope it gets resolved for everyone who are facing the device not supported due to security concerns error.
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