Axis Atlas 2X reward points via axis atlas flight booking on travel edge

[donfire]

Booked flight tickets via axis travel edge portal using my atlas card.
Got 2X reward points. Wrote to premium support. They are saying :
As per bank records, Vernost Marketing S, MUMBAI on 22-04-2024 falls under MCC 4722TRAVEL AGENCIES), hence, 2x miles were provided for every INR 100 spent instead of 5x miles.

I even shared the invoice of the payment.

What should i do?

 

[Deleted member 30446]

Booked flight tickets via axis travel edge portal using my atlas card.
Got 2X reward points. Wrote to premium support. They are saying :
As per bank records, Vernost Marketing S, MUMBAI on 22-04-2024 falls under MCC 4722TRAVEL AGENCIES), hence, 2x miles were provided for every INR 100 spent instead of 5x miles.

I even shared the invoice of the payment.

What should i do?

just keep escalating. And in the end RBI OB

 

[drsel]

I only use Magnus burgundy on Traveledge , never tried using Atlas.
have you received 5 miles in the past for earlier bookings?

 

[donfire]

It's very surprising because we always get 5 miles.
have you received 5 miles in the past for earlier bookings?

yes i have always got 5x reward points on my previous bookings.

 

[jamesdolan]

Same thing happened with me. These thieves lmfao. The customer care nicely claims sir it is travel agency mcc arey bro it is travel edge it should be 5x

 

[Deleted member 30446]

Same thing happened with me. These thieves lmfao. The customer care nicely claims sir it is travel agency mcc arey bro it is travel edge it should be 5x

just escalate to PNO and then RBI OB this is the easiest compensation opportunity ever if PNO declines.

 

[jamesdolan]

I know but what is going on at this bank honestly. They are giving such nightmares

 

[chasni]

Anyone getting 2EMs should check whether they have exhausted the 2lac limit. From Apr 20th, only 2 lacs worth of bookings (each month) for hotel and flights give 5em and any amount over it will give 2 EM.

 

[Slayer]

The customer care nicely claims sir it is travel agency mcc arey bro it is travel edge it should be 5x

This (part specifically) made me laugh 🤣 🤣 🤣 🤣

 

[Harry1]

Same thing happened with me. These thieves lmfao. The customer care nicely claims sir it is travel agency mcc arey bro it is travel edge it should be 5x

Lol axis changed it's mcc to avoid giving points🤣, nice trick.

 

[donfire]

just escalate to PNO and then RBI OB this is the easiest compensation opportunity ever if PNO declines.

can you guide me on how the descripancy in reward points will help me with compensation?

 

[Deleted member 30446]

can you guide me on how the descripancy in reward points will help me with compensation?

First write to PNO saying you want the correct reward points as stated in the Credit Card FAQ. If they deny or don’t listen. Complain to ombudsman seeking compensation.

 

[theglobalinvestor]

Axis Atlas = Axis At Last = Axis As Last Resort

 

[jamesdolan]

Lol axis changed it's mcc to avoid giving points🤣, nice trick.

Bro it is the same mcc lol. On which I got 5x last month for same flight and same route same date on travel edge. Funniest part

 

[jamesdolan]

Anyone getting 2EMs should check whether they have exhausted the 2lac limit. From Apr 20th, only 2 lacs worth of bookings (each month) for hotel and flights give 5em and any amount over it will give 2 EM.

I am well under 2 lacs.

 

[Slayer]

This shit gold 🤣 🤣 🤣 🤣

 

[chasni]

I am well under 2 lacs.

This 2 lacs includes both TE bookings and bookings on other Hotels and Airlines, including intermiles.

 

[Harry1]

Bro it is the same mcc lol. On which I got 5x last month for same flight and same route same date on travel edge. Funniest part

How will u know mcc unless u ask customer care? Merchant name and mcc are 2 separate things.

 

[sibieeee]

I made a booking on Cathay Pacific Airlines from their website and now in the same situation. Useless customer care team says that its travel agent MCC. Shot an email to PNO to look at the issue. Lets see how its goes

 

[shubhank008]

I made a booking on Cathay Pacific Airlines from their website and now in the same situation. Useless customer care team says that its travel agent MCC. Shot an email to PNO to look at the issue. Lets see how its goes

Just want to confirm same experience, returned from Japan trip last week.
Payment done on JAL website for flight gave 2x only instead of 5x
All hotel payments done in Japan also gave 2x only instead of 5x

Overall, did not get any 5x points for any flight/hotel transaction.