I also told them same thing but they told no further upgrade offer. Called them 2 times. Did you cancel the request first, then proceeded for 2nd request?
In which part do you live, I actually find swiggy more reliable, Zomato's customer support doesn't give shit anymore. Swiggy instamart has huge variety as well. But zomato's grofers shows always not deliverable for me!
Zomato is trying to fool customers. By changing the name of the program, they are able to escape from the promise of lifetime free zomato pro to RBL customers. However, Zomato gold already existed 3-4 years back.
After the update on rewards system, all major benefits are gone(including the 10% birthday benefit) : https://www.technofino.in/community/threads/rbl-zomato-edition-classic-edition-black-credit-card-benefits-update.2295/