Axis indianoil rupay credit card is issued without my consent. What's the hell with axis..!!!🚫🚫🚫🚫🚫🚫🚫

[mailmenow]

Hi everyone
When I checked my axis Bank app now, I just see that a newly issued Indian oil rupay card is showing in the app . I didn't apply/upgrade for any Indian oil card or gives any consent for the same. Then how axis issued the card without my consent and knowledge??? Really shocking & unbelievable!!!! It's my first time issue from axis. How they are supposed to issue this card as I recently upgraded my airtel rupay card. Need your valuable suggestions whether to go with RBI or not???

 

[Hope]

What to do next??

Dont touch settings of that card turn on/off transaction.
They will use that as you activated card.

 

[mailmenow]

I got 3 cards from axis this unbox thing before delivery never happened nor i have seen anyone report anywhere.

You got AWB in message ? If yes check status
if not call CC and check if its shipped or not if shipped verify address.

Yes I got the dispatch sms today. It dispatched to my address only. I verified the personal details associated with this card. All are my details only.

 

[mailmenow]

Dont touch settings of that card turn on/off transaction.
They will use that as you activated card.

No never. Can we use to enter the mpin for viewing the card full number?

 

[mailmenow]

It's very strange look like. Can't trust axis anymore. Card will get unboxed like this after enabling the usuage preference in rupay. But I never done any

 

[Hope]

Yes I got the dispatch sms today. It dispatched to my address only. I verified the personal details associated with this card. All are my details only.

Then nothing to worry maybe a glitch ?

 

[mailmenow]

Then nothing to worry maybe a glitch ?

I just wonder how it got unboxed...!!!

 

[itzmycard]

It's very strange look like. Can't trust axis anymore. Card will get unboxed like this after enabling the usuage preference in rupay. But I never done any

Yup, only after setting the pin and usage limits only it should get into the unboxed state. Check if you have received any sms regarding new pin setup and usage limits

 

[mailmenow]

Yup, only after setting the pin and usage limits only it should get into the unboxed state. Check if you have received any sms regarding new pin setup and usage limits

No bro. Nothing. No such messages. I received only approved & dispatched message as of now

 

[rajarancho]

No bro. Nothing. No such messages. I received only approved & dispatched message as of now

My suggestion
1) call axis cc customer care and inform of the issue and record the call
2) send an email including the pno, axis md amitabh chaudhary in cc and ask them to raise a complaint and get the complaint or sr no.
3) don't accept the package of you have not order cc. It will be returned back to sender address.
4) call the pno since the issue is serious and lodge a complaint and demand actions.
5) pursue this to RBIO and don't agree for no complaint . Ask for a hefty compensation.
Keep the TF posted with progress.

 

[itzmycard]

You may send mail to Axis bank md desk
response.escalated@axisbank.com
amitabh.chaudhry@axisbank.com

 

[mailmenow]

My suggestion
1) call axis cc customer care and inform of the issue and record the call

I sent the mail yesterday to level one and received a very useless response which was not related to my issue instead telling me that about my master card get upgraded to rupay. And old card valid for 45days ...blahh.... blahh...hell. so I escalated to nodal yesterday. I used to send it via mail , so that it's easier for rbio to escalate. Does rbio accept call recordings?

2) send an email including the pno, axis md amitabh chaudhary in cc and ask them to raise a complaint and get the complaint or sr no.

Already sent mail to nodal yesterday. Should I sent mail to pno, so that nodal will close the case by stating that case is in progress with higher escalation. If sent mail to m.d level then pno will close it by stating the same. What to do?

3) don't accept the package of you have not order cc. It will be returned back to sender address.

Sure. I won't accept it. Should I need to send the mail to bluedart, so that they will return the package and I will have some proof?

4) call the pno since the issue is serious and lodge a complaint and demand actions.

Called nodal team today. Informed that they received the mail. And asked me to wait( not yet registered any SR)

5) pursue this to RBIO and don't agree for no complaint . Ask for a hefty compensation.
Keep the TF posted with progress.

Ofcourse bro. I already collected the relevant proof like card approved message&mail, dispatched mail. Card status showing earlier as new after it gets unboxed . It's screenshot

 

[mailmenow]

You may send mail to Axis bank md desk
response.escalated@axisbank.com
amitabh.chaudhry@axisbank.com

Already sent mail to nodal yesterday. Should I sent mail to pno, so that nodal will close the case by stating that case is in progress with higher escalation. If sent mail to m.d level then pno will close it by stating the same. What to do?

 

[mailmenow]

Will rbio accept call recordings?

 

[rajarancho]

I sent the mail yesterday to level one and received a very useless response which was not related to my issue instead telling me that about my master card get upgraded to rupay. And old card valid for 45days ...blahh.... blahh...hell. so I escalated to nodal yesterday. I used to send it via mail , so that it's easier for rbio to escalate. Does rbio accept call recordings?

Not sure, but having a proof is good. @SJM sir is the authority on this.

Already sent mail to nodal yesterday. Should I sent mail to pno, so that nodal will close the case by stating that case is in progress with higher escalation. If sent mail to m.d level then pno will close it by stating the same. What to do?

They won't close just because you escalated to hierarchy. Infact RBIO mandates you have escalated to all levels of an org before approaching them. Ensure you get a sr no or complaint no. It is mandatory.

Sure. I won't accept it. Should I need to send the mail to bluedart, so that they will return the package and I will have some proof?

If you refuse the package, I think it's good enough. But check with @TechnoFino @6ix9ine

Called nodal team today. Informed that they received the mail. And asked me to wait( not yet registered any SR)

Having a sr no or complaint no proves that they have registered bit in their system. If they are refusing, escalate on twitter also tagging their management.

Ofcourse bro. I already collected the relevant proof like card approved message&mail, dispatched mail. Card status showing earlier as new after it gets unboxed . It's screenshot

I don't have more knowledge non this. I have suggested what I felt was right. Some experienced and knowledgeable ppl who can help @6ix9ine @TechnoFino @s1t2y3a3m6

 

[rajarancho]

Will rbio accept call recordings?

Not sure, but having a proof is always better

 

[itzmycard]

Already sent mail to nodal yesterday. Should I sent mail to pno, so that nodal will close the case by stating that case is in progress with higher escalation. If sent mail to m.d level then pno will close it by stating the same. What to do?

In Axis, everyone works in a parallel way. for example, I sent mail regarding welcome benefit to the pno and also talked with senior cc desk. The lower desk already waived off the joining fee but the pno desk is still working on the welcome benefit issue.

 

[mailmenow]

Not sure, but having a proof is good. @SJM sir is the authority on this.



They won't close just because you escalated to hierarchy. Infact RBIO mandates you have escalated to all levels of an org before approaching them. Ensure you get a sr no or complaint no. It is mandatory.


If you refuse the package, I think it's good enough. But check with @TechnoFino @6ix9ine

Having a sr no or complaint no proves that they have registered bit in their system. If they are refusing, escalate on twitter also tagging their management.

I don't have more knowledge non this. I have suggested what I felt was right. Some experienced and knowledgeable ppl who can help @6ix9ine @TechnoFino @s1t2y3a3m6

Thank you so much for all your valuable suggestions

 

[mailmenow]

Please help @TechnoFino @6ix9ine @s1t2y3a3m6 @SJM @Abhishek012 @Anindya98

 

[6ix9ine]

Not sure, but having a proof is good. @SJM sir is the authority on this.



They won't close just because you escalated to hierarchy. Infact RBIO mandates you have escalated to all levels of an org before approaching them. Ensure you get a sr no or complaint no. It is mandatory.


If you refuse the package, I think it's good enough. But check with @TechnoFino @6ix9ine

Having a sr no or complaint no proves that they have registered bit in their system. If they are refusing, escalate on twitter also tagging their management.

I don't have more knowledge non this. I have suggested what I felt was right. Some experienced and knowledgeable ppl who can help @6ix9ine @TechnoFino @s1t2y3a3m6

Please help @TechnoFino @6ix9ine @s1t2y3a3m6 @SJM @Abhishek012 @Anindya98

I'll read this thread tomorrow and reply accordingly.

 

[mailmenow]

Please tag some other experts also