Rupay Select - Voucher redeem problem

[Harshilsh]

I'm facing these errors while redeeming vouchers from my Jana SFB rupay select card.
Was trying to redeem A.prime when faced the error of "promo not applicable fro this card"
So tried redeeming Cult voucher then faced the error "Sorry something went wrong"

Has anyone faced these issues? Kindly help

UPDATING THE SOLUTION THAT WORKED:

Post in thread 'Rupay Select - Voucher redeem problem'

Aug 11, 2025

Ill solve this issue for all of you.

Im sure , 99% of you guys are doing it via autofill of saved cards, yes?

Select the saved card, and then :

1. Delete last card digit and re-enter it
2. Change expiry date and month to next or earlier date/month, and set the correct one again

Click on submit. This should bring the OTP page and order is successful. It has worked 100% of the time for me.

Basically, selecting saved card and then submitting causes some error on their backend. So manually editing these fields and typing or setting the correct value fixes it and doesnt cause the error to...

• Adith

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[HumorSimpson]

@rajarancho . .

 

[rajarancho]

I'm facing these errors while redeeming vouchers from my Jana SFB rupay select card.
Was trying to redeem A.prime when faced the error of "promo not applicable fro this card"
So tried redeeming Cult voucher then faced the error "Sorry something went wrong"

Has anyone faced these issues? Kindly help

If you have multiple rsdc, then u may be entering wrong card no. Go to accounts in rupay and check if already redeemed. If not email rupay , they will help.

 

[koinahi]

I'm facing these errors while redeeming vouchers from my Jana SFB rupay select card.
Was trying to redeem A.prime when faced the error of "promo not applicable fro this card"
So tried redeeming Cult voucher then faced the error "Sorry something went wrong"

Has anyone faced these issues? Kindly help

Same happened last week, issue I understood was bank server under maintenance, try tomorrow, it will work.

 

[Bhokaal]

I am getting similar error, I am trying with IOB RSDC. Only one card in the account

 

[rajarancho]

I am getting similar error, I am trying with IOB RSDC. Only one card in the account

View attachment 106324

Email rupay and give them 24 hrs. Later call and follow up. They usually resolve immediately afaik.

 

[BhaiyaJi]

So tried redeeming Cult voucher then faced the error "Sorry something went wrong"

If you are not able to redeem cult voucher on app, contact their customer support. They will fix the issue. Post that you will be able to redeem.

 

[koinahi]

I am getting similar error, I am trying with IOB RSDC. Only one card in the account

View attachment 106324

Retry this comes in 1-2 instances

 

[SilentQuanta]

I am getting similar error, I am trying with IOB RSDC. Only one card in the account

View attachment 106324

Try With Different Device and IP Address, I Used to Face same Problem.

 

[TripleAce]

I had faced similar issue last week.
Tried next day and the transaction was successful. I guess it was just server issues..
Hope that helps!
Cheers..

 

[HumorSimpson]

Tried next day and the transaction was successful. I guess it was just server issues..

@Abhishek012 upgrade your pc this upcoming flipkart bijli billi deals

 

[Harshilsh]

If you have multiple rsdc, then u may be entering wrong card no. Go to accounts in rupay and check if already redeemed. If not email rupay , they will help.

Thanks, I will check

 

[Adith]

Ill solve this issue for all of you.

Im sure , 99% of you guys are doing it via autofill of saved cards, yes?

Select the saved card, and then :

1. Delete last card digit and re-enter it
2. Change expiry date and month to next or earlier date/month, and set the correct one again

Click on submit. This should bring the OTP page and order is successful. It has worked 100% of the time for me.

Basically, selecting saved card and then submitting causes some error on their backend. So manually editing these fields and typing or setting the correct value fixes it and doesnt cause the error to occur.

 

[TripleAce]

Ill solve this issue for all of you.

Im sure , 99% of you guys are doing it via autofill of saved cards, yes?

Select the saved card, and then :

1. Delete last card digit and re-enter it
2. Change expiry date and month to next or earlier date/month, and set the correct one again

Click on submit.

Basically, selecting saved card and then submitting causes some error on their backend. So manually editing these fields and typing or setting the correct value fixes it and doesnt cause the error to occur.

Thanks @Adith bro 👊🏼

 

[Harshilsh]

Ill solve this issue for all of you.

Im sure , 99% of you guys are doing it via autofill of saved cards, yes?

Select the saved card, and then :

1. Delete last card digit and re-enter it
2. Change expiry date and month to next or earlier date/month, and set the correct one again

Click on submit. This should bring the OTP page and order is successful. It has worked 100% of the time for me.

Basically, selecting saved card and then submitting causes some error on their backend. So manually editing these fields and typing or setting the correct value fixes it and doesnt cause the error to occur.

This literally worked for me. LMAO , i feel stupid. Thanks a ton bro

 

[Adith]

This literally worked for me. LMAO , i feel stupid. Thanks a ton bro

Awesome. Kindly mark as my reply as solution.

 

[Wealth is my birth right!]

Ill solve this issue for all of you.

Im sure , 99% of you guys are doing it via autofill of saved cards, yes?

Select the saved card, and then :

1. Delete last card digit and re-enter it
2. Change expiry date and month to next or earlier date/month, and set the correct one again

Click on submit. This should bring the OTP page and order is successful. It has worked 100% of the time for me.

Basically, selecting saved card and then submitting causes some error on their backend. So manually editing these fields and typing or setting the correct value fixes it and doesnt cause the error to occur.

Pro advice which i follow
Don’t save cards in rupay site 😜

 

[rajarancho]

Ill solve this issue for all of you.

Im sure , 99% of you guys are doing it via autofill of saved cards, yes?

Select the saved card, and then :

1. Delete last card digit and re-enter it
2. Change expiry date and month to next or earlier date/month, and set the correct one again

Click on submit. This should bring the OTP page and order is successful. It has worked 100% of the time for me.

Basically, selecting saved card and then submitting causes some error on their backend. So manually editing these fields and typing or setting the correct value fixes it and doesnt cause the error to occur.

Bro, I am unable to register on rupay website. Kindly let me know how to resolve. Thanks in advance. ( I have 2 other dcs with different email and ph no.)