Guys, I need some advice.
Last year, I opened an Advantage Account with BOB to get the EMT and Platinum debit cards for the Amazon Friday offer (which is now discontinued). At that time, I wasn’t planning on applying for the RuPay Select card, so I chose the Advantage Account since it made me eligible for most cards except Select. Now that the Amazon offer is gone and requirements have changed, I decided to get the RuPay Select card. But I found out my account isn’t eligible. After doing some research on TF, I learned I’d need to upgrade to a Super Savings Account, which usually takes just a day. Back in April (on a Thursday), I visited the branch and submitted my request. I kept checking throughout the day nothing changed. I waited until Monday, still no update. I called the branch manager, and he apologized, saying they’d prioritize it. Days passed, and nothing happened. Due to work and travel, I couldn’t visit the branch again until about 1.5 months later. By then, the staff had changed, likely due to transfers. I explained everything and submitted a new request. Again, they said it would be processed by evening but months passed with no update. I called the branch manager again, this time very frustrated. He explained that there was some error during the upgrade process and they were in touch with the backend team. Still, no resolution even after 4+ months.
Just last Wednesday, I went to the branch and sat there for over 40 minutes. They showed me the error on-screen and even called the backend team in front of me. Still no result. The staff took my number and said they’d inform me once it’s done but again, nothing.
I’m really frustrated and feeling helpless now. If anyone here knows how I can escalate this or get it resolved, please help.
