Sharing one my stories :
I guess it few years ago, My father asked me to encash a cheque as he needed some money, went to the PNB branch and Squirming with old people, apparently it was that time of the month when everyone withdrew their pension, After helping few people to fill withdrawal slips , Cheques and random forms, I managed to get into one of the ' Single Window' counters, it was a huge Queue, After waiting about 10-20 minutes, Well that happened that happens every day in PSU Banks ' SERVER DOWN'!!!
Everyone in queue was getting anxious while the counter Aunties were chilling and chit chating, then suddenly one of counter aunties recognised one old gentleman from the queue and asked him to come forward and they started talking and then I saw they accepting his cheque and giving him money and writing something down, one of Aunties said to other 'Talk in English, Otherwise these people will create a scene!( something like that, I clearly don't remember), I stepped ahead, confronted the lady and said if there is way for them to make manual entries , then should do it for everyone rather than holding this line full old pensioners, To this aunty said gentleman is relative of a employee and they can be the guarantor for that person,It did not made any sense to me and I gave a monologue on how it is not write and they should treat all customers alike while the counter aunties ignored me like I am invisible and they continued with their chit-chat
Thier System started working after 45 mins to 1 hour and the old folks were kept waiting, I felt enraged and helpless at the same time
