RBIO: I am on a SPREE!

[SJM]

Same not fulfilled for me, I mailed them and in two days they sent me a code 😅

Inconsistency in service level. I have experienced this too from IndusInd. On one occasions the call center was more effective and efficient than my RM. I stopped taking her call post that. She's been frantically calling me for the last few days after I emptied my account and moved all funds to ICICI post the scam.

 

[finforgo]

What do you mean by reissued?

My card was lost they reissued the same card...
What's funny in the mail they are saying it was flipped from Sbi simply save to SBI SIMPLY SAVE 😂

 

[SJM]

My card was lost they reissued the same card...
What's funny in the mail they are saying it was flipped from Sbi simply save to SBI SIMPLY SAVE 😂

It should be continued. Even card upgrades are continued.

 

[vijay.vj]

Small win, but still win is a win 🙂

Closure of your complaint dated 29-01-2025 against STANDARD CHARTERED BANK regarding Credit Card: Ref. No. RB-IOS-
Please refer to your captioned complaint filed with our office. We have carefully examined the captioned complaint and our observations are given here under.

2. As regards your complaint, SCB has stated that you had approached the bank in December 2024 raising concern on non-receipt of M/s Amazon voucher as per the aforesaid offer. However, they note that bank had not responded to your query. They regret for the inconvenience caused. On receipt of this complaint, they have investigated the case and note that you had done a qualified transaction in July 2024. Hence, they have sent voucher code to your registered email address on 16/02/2025. Further, they have credited the compensation of INR 1000/- to your credit card account. Hence, your complaint is closed as resolved.

 

[SJM]

Small win, but still win is a win 🙂

Closure of your complaint dated 29-01-2025 against STANDARD CHARTERED BANK regarding Credit Card: Ref. No. RB-IOS-
Please refer to your captioned complaint filed with our office. We have carefully examined the captioned complaint and our observations are given here under.

2. As regards your complaint, SCB has stated that you had approached the bank in December 2024 raising concern on non-receipt of M/s Amazon voucher as per the aforesaid offer. However, they note that bank had not responded to your query. They regret for the inconvenience caused. On receipt of this complaint, they have investigated the case and note that you had done a qualified transaction in July 2024. Hence, they have sent voucher code to your registered email address on 16/02/2025. Further, they have credited the compensation of INR 1000/- to your credit card account. Hence, your complaint is closed as resolved.

Congratulations!!

You got double. 1000 compensation for delay of 1000 GV.

 

[vijay.vj]

Congratulations!!

You got double. 1000 compensation for delay of 1000 GV.

Lol, 500 GV with 1000 compensation. They didnt even respond to my email for ~45 days till I escalated to RBI

 

[finforgo]

It should be continued. Even card upgrades are continued.

Yup I raised complaint yesterday lets see

 

[Ak2222]

I am not getting statement for HDFC credit cards since there is no transaction. I need those statement to apply another card in different bank, and these guys are not sharing it despite mailing for >2weeks. Should I approach RBIO on this or how else can I get downloadable nil statement for my application? Any suggestions guys?

 

[the_collector]

I am not getting statement for HDFC credit cards since there is no transaction. I need those statement to apply another card in different bank, and these guys are not sharing it despite mailing for >2weeks. Should I approach RBIO on this or how else can I get downloadable nil statement for my application? Any suggestions guys?

What good is a statement going to do when there are no transactions?

Those statements shared with another bank for a card will only make your case worse. ( If applying via C2C method)

 

[SJM]

I am not getting statement for HDFC credit cards since there is no transaction. I need those statement to apply another card in different bank, and these guys are not sharing it despite mailing for >2weeks. Should I approach RBIO on this or how else can I get downloadable nil statement for my application? Any suggestions guys

It is not mandatory to generate a statement if there are no transactions in a billing cycle. Statement generation is an automated process. I don't think they are going to make an exception and generate one for you manually when there are no transactions. If you want a statement, transact on your card.

 

[Boy 07]

I am not getting statement for HDFC credit cards since there is no transaction. I need those statement to apply another card in different bank, and these guys are not sharing it despite mailing for >2weeks. Should I approach RBIO on this or how else can I get downloadable nil statement for my application? Any suggestions guy

I am not getting statement for HDFC credit cards since there is no transaction. I need those statement to apply another card in different bank, and these guys are not sharing it despite mailing for >2weeks. Should I approach RBIO on this or how else can I get downloadable nil statement for my application? Any suggestions guys?

I thinks its a very normal situation with you
You can dealt it with EASY by doing a little transection .
Next month you would get the statment
If by chance you compliant to RBIO they will take approx 1 or 2 months and success rate as per Bank internal rules.

 

[the_collector]

Hello Everyone,
I am going to file a complaint against indusind bank as they havent resolved my query for over 6 months.

I wanted to know that in the RBI CMS portal, I have to input the bank details such as branch etc..

Now , I have been complaining via email directly to the bank and not my branch, so in this field do i still enter my branch details or is there a head branch that deals with these complaints that I have to input?

Update on this:
for the longest time they did not credit the points, points I knew I was supposed to get.

I kept complaining and this went on for over 6 months. 6 whole months.

Now with one complaint to RBI, they credited the points and more instantly.

Was supposed to get 3.4k points, they credited 6.8k.

Now waiting for them to call me regarding the compensation for the absolute cr*p service and no response.

Power of rbi 💪🏻

On a side note, This begs the question though, for every issue , do we all need to reach out to RBI?

 

[AllThatStuff]

Hello @SJM sir,

Needed you advise regarding a failed transaction of 20k to load Amazon wallet using DC.

As the transaction failed, I waited for a week for refund but nothing happed. I contacted my bank and after much deliberation they confirmed that the transaction has been settled from their end & I should contact the merchant from for refund, as it's showing failed at their end.

For this I contacted Amazon chat support. The support guy immediately raised a refund request & informed me that within 24 - 48hrs I'll receive the refund to source account.

After this I asked for compensation of 100 per day as per RBI guidelines for delay in refund for failed transactions.

Upon hearing this, the guy immediately transferred the chat saying that have a special team for this. The next guy who joined after reading the chat again transferred saying the same & then again happened the same.

Finally after multiple attempts a guy came who asked the full story again. Then after taking his own sweet time he informed me....wait for this.....that there was no money debited from your account.

I was like WTF!!! After wasting 45min I'm being told that no money has been debited.

To this I immediately download bank statement & shared with him over a link shared by him. (Mind you, I the link shared you can't upload a pdf, so I had to convert it to jpg to upload....thank God I was on a laptop)

Finally he accepted the problem & raised a complaint & a reference no. sayings the problem will be resolved in 3 working days.

After 6 days, when I didn't receive any response, I mailed Amazon Pay Grievance offer for status update. Next day, I received a response saying they deal with Amazon Pay issues only, & asked me to connect with Amazon Support team via chat option.

The timeline:
Failed Txn. - 3rd June
Issue raised with Amazon - 8th July
Mail Grievance Officer - 14th July
Response from Grievance officer - 15th

Now can I raise the issue directly with RBIO or shall I write to APay PNO first??

Also, if writing to RBIO, I'm eligible for 100/per compensation only, or any additional amount I lieu of mental harassment also??

Please guide...

 

[theflash]

Hello @SJM sir,

Needed you advise regarding a failed transaction of 20k to load Amazon wallet using DC.

As the transaction failed, I waited for a week for refund but nothing happed. I contacted my bank and after much deliberation they confirmed that the transaction has been settled from their end & I should contact the merchant from for refund, as it's showing failed at their end.

For this I contacted Amazon chat support. The support guy immediately raised a refund request & informed me that within 24 - 48hrs I'll receive the refund to source account.

After this I asked for compensation of 100 per day as per RBI guidelines for delay in refund for failed transactions.

Upon hearing this, the guy immediately transferred the chat saying that have a special team for this. The next guy who joined after reading the chat again transferred saying the same & then again happened the same.

Finally after multiple attempts a guy came who asked the full story again. Then after taking his own sweet time he informed me....wait for this.....that there was no money debited from your account.

I was like WTF!!! After wasting 45min I'm being told that no money has been debited.

To this I immediately download bank statement & shared with him over a link shared by him. (Mind you, I the link shared you can't upload a pdf, so I had to convert it to jpg to upload....thank God I was on a laptop)

Finally he accepted the problem & raised a complaint & a reference no. sayings the problem will be resolved in 3 working days.

After 6 days, when I didn't receive any response, I mailed Amazon Pay Grievance offer for status update. Next day, I received a response saying they deal with Amazon Pay issues only, & asked me to connect with Amazon Support team via chat option.

The timeline:
Failed Txn. - 3rd June
Issue raised with Amazon - 8th July
Mail Grievance Officer - 14th July
Response from Grievance officer - 15th

Now can I raise the issue directly with RBIO or shall I write to APay PNO first??

Also, if writing to RBIO, I'm eligible for 100/per compensation only, or any additional amount I lieu of mental harassment also??

Please guide...

Try asking bank to raise a chargeback?