1% Cashback returns on HDFC Platinum Debit Card

[Prem03]

2 months in a row my SBI card payment fails . Im thinking whether it has to do with sbi cashback card getting cashback credited so some issue with the amount being paid. Other card payments are smooth.

I too faced this issue. Last month, the amount was around 17k, and it got paid successfully.
Yesterday, the amount debited for SBI Cashback was around 26k. Since the amount debited, I didn't check whether it's credited or not, but I just checked the payment was still pending in my Card. I saw HDFC Bill Payment History, and it is showing the status as failed.

Can you please share your experience of what happens in this case?
Does HDFC retry the payment, or do they refund the amount? In case of a refund, how much time do they take?

 

[techie_space]

did you remember how much outstanding amount was there on your card when bill pay succeed. Was it more than total bill amount due? that mean you did some transactions after bill generated?

No. I have seen a instance where no transaction was made after statement generation. ~100Rs cashback received. And also payment went through without any problem.

 

[Adith]

They will refund the amount within a week usually and you have to manually pay it .

I too faced this issue. Last month, the amount was around 17k, and it got paid successfully.
Yesterday, the amount debited for SBI Cashback was around 26k. Since the amount debited, I didn't check whether it's credited or not, but I just checked the payment was still pending in my Card. I saw HDFC Bill Payment History, and it is showing the status as failed.

Can you please share your experience of what happens in this case?
Does HDFC retry the payment, or do they refund the amount? In case of a refund, how much time do they take?

 

[CyberPsych]

Ya something wrong...I have 2 accounts...both accounts I haven't received yet....i tnk they stopped giving RP for this...

For autobill pay done on June 18th and June 19th, I receeived points today

 

[rufus]

For autobill pay done on June 18th and June 19th, I receeived points today

I haven't received till now for June 11 and 13...

 

[CyberPsych]

I haven't received till now for June 11 and 13...

Hard times it is..

 

[credit_saver]

When did you register SBI CB for HDFC autopay? Have you had any autopay declined for CB previously?

yes it was declined for first month, then I deleted and re-registered. In first month they have given some error like limit issue but that was not the case for sure.