Phonepe Wallet Blocked , Section 11 of Phonpe , Customer Care said it can't be unblocked

[keshavab]

My friend phonepe wallet is blocked , when we tries to login it says (phonepe account blocked due to security reasons) , when we tries with web it given option to upload id document , but getting error while uploading document , when we contected phonpe customer care she said phonpe account can't be unblocked due to Section 11 of phonepe and we cant make phonepe with this number
that number is his secondry number and have 3 bank account (his sister ,his mother and a huf account) (that may be flag for them)
he somtime uses that number to login with his own phonepe app and logout (that may also be flag for them) , and normally use his own phonpe account

what went wrong , why phonpe is beahving like this , what can we do now as this account is not directly related to him ,he is little resticted , otherwise he will drill them

 

[msd07]

Key aspects of Section 11 (or similar sections) in PhonePe's T&Cs:

• • Account Security:
    Users are responsible for maintaining the security of their accounts by using strong passwords and PINs and keeping their contact information up to date.
    
  • Prohibition of Sharing Credentials:
    Users should not share their login credentials (passwords, PINs, OTPs) with anyone, including PhonePe employees.
    
  • Reporting Unauthorized Transactions:
    Users should promptly report any unauthorized transactions on their account to PhonePe.
    
  • Account Suspension/Termination:
    PhonePe may suspend or terminate a user's account for violations of the terms and conditions.
    
  • Suspicious Activity:
    Accounts may be blocked for security reasons due to unusual transaction patterns or behavior, such as multiple incorrect password attempts.
    
  • Compliance with Regulations:
    Users are expected to comply with anti-money laundering and counter-terrorism financing regulations and guidelines.

 

[keshavab]

Key aspects of Section 11 (or similar sections) in PhonePe's T&Cs:

• • Account Security:
    Users are responsible for maintaining the security of their accounts by using strong passwords and PINs and keeping their contact information up to date.
  • Prohibition of Sharing Credentials:
    Users should not share their login credentials (passwords, PINs, OTPs) with anyone, including PhonePe employees.
  • Reporting Unauthorized Transactions:
    Users should promptly report any unauthorized transactions on their account to PhonePe.
  • Account Suspension/Termination:
    PhonePe may suspend or terminate a user's account for violations of the terms and conditions.
  • Suspicious Activity:
    Accounts may be blocked for security reasons due to unusual transaction patterns or behavior, such as multiple incorrect password attempts.
  • Compliance with Regulations:
    Users are expected to comply with anti-money laundering and counter-terrorism financing regulations and guidelines.

thanks AI but i want human advice

 

[msd07]

thanks AI but i want human advice

try to escalate....