Yes Bank Account Closure Help

[coinhunter]

Hi, I have an account in Yes Bank which I'm not using anymore. It is a kind of 3 in 1 account which comes with Demat. I went to the branch and asked the manager to close my account. He said that "he has to request the form first for my Demat closure before the account will be closed." It's been two weeks already and he keeps on saying this thing, probably delaying until I finally give up.

Is this common in India during account closure that bank personnel will try to hold you back and make excuses? Any advice on what to do in such situation? This is getting frustrating and irritating.

I would appreciate any help on this matter. Thanks.

 

[bbiswas]

Mail to Yes bank Regional nodal officer

 

[coinhunter]

Mind telling me where I can get the email of the Regional nodal officer?

 

[tuhin]

Mind telling me where I can get the email of the Regional nodal officer?

Yes Bank website, grievance

 

[coinhunter]

Yes Bank website, grievance

Thank you. I hope they will take action on this. Fingers crossed.

 

[007]

Hi, I have an account in Yes Bank which I'm not using anymore. It is a kind of 3 in 1 account which comes with Demat. I went to the branch and asked the manager to close my account. He said that "he has to request the form first for my Demat closure before the account will be closed." It's been two weeks already and he keeps on saying this thing, probably delaying until I finally give up.

Is this common in India during account closure that bank personnel will try to hold you back and make excuses? Any advice on what to do in such situation? This is getting frustrating and irritating.

I would appreciate any help on this matter. Thanks.

Mail them about your issue. If you don't receive a satisfactory response, mail to the next level!

Level 1: yestouch@yesbank.in
Level 2: head.grievanceredressal@yesbank.in
Level 3: principal.nodalofficer@yesbank.in

 

[coinhunter]

Mail them about your issue. If you don't receive a satisfactory response, mail to the next level!

Level 1: yestouch@yesbank.in
Level 2: head.grievanceredressal@yesbank.in
Level 3: principal.nodalofficer@yesbank.in

Appreciate this.

 

[007]

Appreciate this.

You are welcome! Do update the status here.

 

[coinhunter]

You are welcome! Do update the status here.

Sure will do. Sent an email already.

 

[bbiswas]

Mind telling me where I can get the email of the Regional nodal officer?

tell me your pincode

 

[coinhunter]

[UPDATE] The nodal officer replied to my email and later that day, the bank manager called me and get the papers signed.

 

[007]

[UPDATE] The nodal officer replied to my email and later that day, the bank manager called me and get the papers signed.

Congrats! 🎉😁

 

[coinhunter]

Congrats! 🎉😁

Thanks for providing the email, mate. Cheers!

 

[coinhunter]

[UPDATE] The nodal officer replied to my email and later that day, the bank manager called me and get the papers signed.

[UPDATE] New Update. It's been several months and my account is still open. In the past, the bank manager promised that the account closure would be handled within a week upon my response to the nodal officer. However, no such action was taken, and all I received were excuses. I've reached out to the nodal officer once again but received no response. It's now been two weeks since my last message. I'm at a loss and could use some advice on where or how to escalate this issue further.

 

[varunsridharan]

L

[UPDATE] New Update. It's been several months and my account is still open. In the past, the bank manager promised that the account closure would be handled within a week upon my response to the nodal officer. However, no such action was taken, and all I received were excuses. I've reached out to the nodal officer once again but received no response. It's now been two weeks since my last message. I'm at a loss and could use some advice on where or how to escalate this issue further.

Lodge a complain with RBI

 

[coinhunter]

L

Lodge a complain with RBI

How to do that? Kindly share the procedure.

 

[varunsridharan]

Ch

How to do that? Kindly share the procedure.

Check this

How to file a complaint against a bank on the RBI banking ombudsman portal

If you want to file a complaint against any bank, follow those steps. Remember one thing, file a complaint with your bank first, then wait 30 days for resolution. If your bank doesn't solve your problem within 30 days, you can move to the RBI banking ombudsman. If you don't get any satisfactory...

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