URGENT HELP!!! HDFC ERGO says premium not realized

[kumars_001]

Hello All
I need urgent help and suggestions. I renewed my parents health insurance policy for about 60k in Amazon on 7th of May 2025. Next day itself i got an email saying policy is renewed and policy certificate is issued

But today I got an email saying premium is not realized at thier end and if I don't pay it in 7 days the policy gets void.

When I called HDFC ERGO: they have no clue. And asked me to forward the email and said they will check.

When I called Amazon: they also took the screenshot of the email. And raise a ticket and asked me said they will take 3 days to let me know.


Can you guys tell me if anyone else faced this and how do I resolve this ASAP.

 

[6ix9ine]

Well, first pay the premium again to secure the policy, it's important to keep it active. You can fight it later on.

For now, we can only wait, let's see what HDFC says to the receipt.

Btw, make the payment via UPI and email them to confirm whether they have received this payment or not.