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UPGRADING TROUBLE BOB SUPER SAVINGS ACCOUNT
- Thread starter Kukku
- Start date
- Replies 57
- Views 1K
Kukku
TF Buzz
Have you kept enough balance on the Account. 20000 Rs?..
ritwik2000
TF Legend
Keep 20k in account and contact BM
vivekreddy
TF Buzz
ritwik2000
TF Legend
Kukku
TF Buzz
Why did you downgraded it?
ritwik2000
TF Legend
Goal achieved that's why
Bravo Echo
TF Select
B
Btw is it officially mentioned that if downgraded after 6 months then it will still stay FYF or it is general thing with banks
ritwik2000
TF Legend
Yes 💯 💯
Bravo Echo
TF Select
😅 Kis keliye yes bhai
ritwik2000
TF Legend
Bhai dekho 6 months bad downgrade kroge to deduct ni hoga bob mai. Baki ka ni pata
vivekreddy
TF Buzz
Guys, I need some advice.
Last year, I opened an Advantage Account with BOB to get the EMT and Platinum debit cards for the Amazon Friday offer (which is now discontinued). At that time, I wasn’t planning on applying for the RuPay Select card, so I chose the Advantage Account since it made me eligible for most cards except Select. Now that the Amazon offer is gone and requirements have changed, I decided to get the RuPay Select card. But I found out my account isn’t eligible. After doing some research on TF, I learned I’d need to upgrade to a Super Savings Account, which usually takes just a day. Back in April (on a Thursday), I visited the branch and submitted my request. I kept checking throughout the day nothing changed. I waited until Monday, still no update. I called the branch manager, and he apologized, saying they’d prioritize it. Days passed, and nothing happened. Due to work and travel, I couldn’t visit the branch again until about 1.5 months later. By then, the staff had changed, likely due to transfers. I explained everything and submitted a new request. Again, they said it would be processed by evening but months passed with no update. I called the branch manager again, this time very frustrated. He explained that there was some error during the upgrade process and they were in touch with the backend team. Still, no resolution even after 4+ months.
Just last Wednesday, I went to the branch and sat there for over 40 minutes. They showed me the error on-screen and even called the backend team in front of me. Still no result. The staff took my number and said they’d inform me once it’s done but again, nothing.
I’m really frustrated and feeling helpless now. If anyone here knows how I can escalate this or get it resolved, please help.
Last year, I opened an Advantage Account with BOB to get the EMT and Platinum debit cards for the Amazon Friday offer (which is now discontinued). At that time, I wasn’t planning on applying for the RuPay Select card, so I chose the Advantage Account since it made me eligible for most cards except Select. Now that the Amazon offer is gone and requirements have changed, I decided to get the RuPay Select card. But I found out my account isn’t eligible. After doing some research on TF, I learned I’d need to upgrade to a Super Savings Account, which usually takes just a day. Back in April (on a Thursday), I visited the branch and submitted my request. I kept checking throughout the day nothing changed. I waited until Monday, still no update. I called the branch manager, and he apologized, saying they’d prioritize it. Days passed, and nothing happened. Due to work and travel, I couldn’t visit the branch again until about 1.5 months later. By then, the staff had changed, likely due to transfers. I explained everything and submitted a new request. Again, they said it would be processed by evening but months passed with no update. I called the branch manager again, this time very frustrated. He explained that there was some error during the upgrade process and they were in touch with the backend team. Still, no resolution even after 4+ months.
Just last Wednesday, I went to the branch and sat there for over 40 minutes. They showed me the error on-screen and even called the backend team in front of me. Still no result. The staff took my number and said they’d inform me once it’s done but again, nothing.
I’m really frustrated and feeling helpless now. If anyone here knows how I can escalate this or get it resolved, please help.
vivekreddy
TF Buzz
I had already informed the BM that the sole reason I wanted to upgrade my account was to apply for the RSDC. He even tried to apply for it during our call but said it wasn’t possible with my current account type. He confirmed that the only way forward is to upgrade the account, which they claim they’re working on.
As a last option, I even asked if I could just close this account and open a new one this time directly as a Super Savings Account. But they told me that once I close my account with BOB, I won’t be allowed to open a new one again with them.
Don't get frustrated ,few points
1) whenever there is a delay or lack of service then always complaint on email or raise complaint on respective portal. Make sure complaint is registered.
2) send 3 separate reminders in 2 weeks span , so that in future you want to escalate to RBIO you will have an option.
my suggestion now is you complaint formally in writing to branch and send a email also to the BM/ official email and also in parallel create complaint on bob portal. If they have nodal / grievance officer tag them.
after every week send a reminder to their official email, tage nodal officer also. Do it for 3 weeks.
To complaint to RBIO you need to have a 1 month gap from 1st notification ( worst case )
Usually once you formally complaint on portal, they call and resolve.
All lies.
1. Go to bank, give upgrade to savings form or letter. They have to immediately. Scheme changes instantly.
2. Even if u close account, you can open another account for sure.
vivekreddy
TF Buzz
Thanks, man! But could you tell me how I can get the email addresses of nodal/grievance officers?
zomatoo
TF Ace
Actually, It is true you cannot open another account after closing old account in Bob offline branch because the customer ID gets suspended and their cbs won't allow new account opening. You must open new one online which will create new cif id. That's what happened with my mother's account. Don't know about tab banking maybe it works.
vivekreddy
TF Buzz
Yeah bro, I felt the same. But they’re not even listening—just saying they’re trying, but the backend team isn’t fixing the issue. And when I ask about the error, they say they have no idea what it even is.
zomatoo
TF Ace
Bhai close kardo account or online open karwa Lena 1 week baad.
vivekreddy
TF Buzz
Oh yeah, that bob associate also said something similar to this, but she didn’t mention that we could open a new one online again.
