Closed | Unable to use UPI with Rupay CC after mobile number update

[shivek]

I have been facing issue with Rupay CC UPI transaction.
I am having Tata Neu HDFC Infinity card which I hot issued with a different number than my HDFC RMN.
Recently I got my address updated (re-kyc requirement) in my HDFC account and after few days bank also changed my mobile number for Neu Card without me requesting for it.

After this change I added by card again in UPI apps with updated number.

But when I make any transaction it fails with error “Cellphone number changed”.

Did anyone else got into similar situation and is there any resolution for this?

PS: I have not contacted bank for the issue yet.

 

[NAB]

Does your UPI account have the same number as your RMN?

 

[shivek]

Does your UPI account have the same number as your RMN?

Isn't that obvious? You can not add account with different number with UPI.

 

[funatlearn]

I was in similar situation. Able to use card ,after below steps
1. Add card in mycards (new number)
2. reset atm pin using my cards/net banking
3. reset upi pin using my cards

Still have to migrate tata neu account to new number (more complications, as another tata neu account exists on new nu. that needs to be mirgrated first).

 

[shivek]

I was in similar situation. Able to use card ,after below steps
1. Add card in mycards (new number)
2. reset atm pin using my cards/net banking
3. reset upi pin using my cards

Still have to migrate tata neu account to new number (more complications, as another tata neu account exists on new nu. that needs to be mirgrated first).

I was also suggested the same by HDFC but did not work.
One difference is your step is that you have mentioned to reset Upi pin from mycards.
I believe it is a typo or is it possible to reset Upi pin from mycards?

 

[funatlearn]

I was also suggested the same by HDFC but did not work.
One difference is your step is that you have mentioned to reset Upi pin from mycards.
I believe it is a typo or is it possible to reset Upi pin from mycards?

Typo. Reset UPI pin by UPI app( bhim/gpay etc)

 

[shivek]

Marked the thread as closed.
Followed the below steps as suggested by priority redressal
1. Reset credit card ATM PIN
2. Reset UPI PIN
3. Delete and add the card again in UPI

Following the above steps did not solve the issue. Updated same to priority redressal and got the reply again to follow the same steps.
Again after few days I just deleted and added the card again and made a transaction and this time it went through.

It seems that after following the steps it took few days to reflect properly in the system.