Infinia Unable to purchase amazon vouchers from gyftr Smartbuy

[Rishi Singh]

From yesterday I am unable to purchase amazon vouchers using my infinia credit card.
However when trying from diners black card its working.

Any other infinia user facing this issue? Also, I have not purchased any amazon vouchers this month yet.

Even selecting vouchers and clicking on buy now button shows payment failed, even before entering my card details. Maybe its account linked, im not sure.

 

[chaitanya]

Yes, infact I am facing the issue from past 4,5 days

 

[chaitanya]

Even selecting vouchers and clicking on buy now button shows payment failed, even before entering my card details. Maybe its account linked, im not sure.

For me it is failing after entering the cc number and click on continue

 

[Rishi Singh]

Yes, infact I am facing the issue from past 4,5 days

Then it's better to raise a complaint, I have not tried to purchase Amazon vouchers this month before yesterday. Let me know what infinia customer care said...

 

[Rishi Singh]

For me it is failing after entering the cc number and click on continue

Try adding amazon vouchers and press buy now instead of view cart... it will show same error...

 

[chaitanya]

Then it's better to raise a complaint, I have not tried to purchase Amazon vouchers this month before yesterday. Let me know what infinia customer care said...

I already reported an Issue, they have closed the ticket with out resolution...

 

[chaitanya]

I called Infinia CC support..
they asked me to call Smartbuy Customer care..
they asked to call the Gyftr Support number.. and this is of no use as its only an IVR...
then reached back to Smartbuy support..
they gave an email address and asked to send the mail
I reported the issue over the mail @ 12:30 PM and by 2:30PM I got a mail saying the ticket had been resolved ... but still the issue persist..

 

[Rishi Singh]

I called Infinia CC support..
they asked me to call Smartbuy Customer care..
they asked to call the Gyftr Support number.. and this is of no use as its only an IVR...
then reached back to Smartbuy support..
they gave an email address and asked to send the mail
I reported the issue over the mail @ 12:30 PM and by 2:30PM I got a mail saying the ticket had been resolved ... but still the issue persist..

Time to write a strong email then...

 

[kumarvishwas]

I had a different question regarding Gyftr, what if I buy some vouchers today/tomorrow?

The points would be credited in the month of March probably 1st or 2nd March, so will the points added for these vouchers be counted under the Feb 15K limit or March 15K limit?

 

[Rishi Singh]

I called Infinia CC support..
they asked me to call Smartbuy Customer care..
they asked to call the Gyftr Support number.. and this is of no use as its only an IVR...
then reached back to Smartbuy support..
they gave an email address and asked to send the mail
I reported the issue over the mail @ 12:30 PM and by 2:30PM I got a mail saying the ticket had been resolved ... but still the issue persist..

I raised a complaint with Gyftr... They said issue should be resolved in 3 working days...

 

[Rishi Singh]

I had a different question regarding Gyftr, what if I buy some vouchers today/tomorrow?

The points would be credited in the month of March probably 1st or 2nd March, so will the points added for these vouchers be counted under the Feb 15K limit or March 15K limit?

You will have to confirm that with hdfc premium helpline. It depends on which date the transaction was processed. They will tell you.

 

[abhishek162]

I called Infinia CC support..
they asked me to call Smartbuy Customer care..
they asked to call the Gyftr Support number.. and this is of no use as its only an IVR...
then reached back to Smartbuy support..
they gave an email address and asked to send the mail
I reported the issue over the mail @ 12:30 PM and by 2:30PM I got a mail saying the ticket had been resolved ... but still the issue persist..

This is just hilarious. I had a problem with Gyftr through Amex though on credit of GV and they were quick enough to solve. HDFC Bank surely has a lot to fix apart from their App obviously.

Btw I'm just unable to buy Reliance Superstore GV on Payzapp Shop as it keeps asking me to Login again. Looks strange given that I am able to buy Swiggy GV. Anyone else facing this?

 

[msk1437]

This is just hilarious. I had a problem with Gyftr through Amex though on credit of GV and they were quick enough to solve. HDFC Bank surely has a lot to fix apart from their App obviously.

Btw I'm just unable to buy Reliance Superstore GV on Payzapp Shop as it keeps asking me to Login again. Looks strange given that I am able to buy Swiggy GV. Anyone else facing this?

Check this out

Post in thread 'Gyftr issues HDFC' https://www.technofino.in/community/threads/gyftr-issues-hdfc.23543/post-544295

 

[abhishek162]

Check this out

Post in thread 'Gyftr issues HDFC' https://www.technofino.in/community/threads/gyftr-issues-hdfc.23543/post-544295

Thanks. Yes, it worked on SmartBuy website. Must be a payzapp specific issue then!

 

[bonheur]

Something broke when they changed their payment page recently. I use a password manager to fill in my card details, but since this new change happened, autofilled card number is reporting a "card not supported" types error for me. By trial and error I figured that it's accepting the card input only if I manually enter all the 16 digits of the card number.

 

[infinia_finally]

Something broke when they changed their payment page recently. I use a password manager to fill in my card details, but since this new change happened, autofilled card number is reporting a "card not supported" types error for me. By trial and error I figured that it's accepting the card input only if I manually enter all the 16 digits of the card number.

Same here. I autofill, memorize it, then backspace and type from memory

 

[lovediscount]

It says limit exceeded but I was not able to buy any in march

 

[mj01]

I faced a similar issue today morning for Swiggy voucher. The transaction was failing right after putting the CC details. Gave up after multiple attempts and tried it one more time in the evening and it worked fine. Mostly some technical issue on Gyftr/ HDFC side.