Truecaller Business chat message

[yb24]

Is anyone getting messages in Truecaller business chats from axis bank ,pnb bank?
I am getting all messages from axis bank,credit card and pnb bank account messages in Truecaller business chat and If my internet is not I don't receive any notification.Is anyone know how can I disable it.

 

[Shin-Chan]

Try uninstalling TrueCaller !!


or you can remove message access for the app that might also be of help.

 

[yusuf646]

Is anyone getting messages in Truecaller business chats from axis bank ,pnb bank?
I am getting all messages from axis bank,credit card and pnb bank account messages in Truecaller business chat and If my internet is not I don't receive any notification.Is anyone know how can I disable it.

Why using Truecaller as default SMS app?

 

[yusuf646]

Try uninstalling TrueCaller !!

Best answer 👍👍😂

 

[yb24]

Why using Truecaller as default SMS app?

I am not using Truecaller as default sms app

 

[yb24]

Try uninstalling TrueCaller !!


or you can remove message access for the app that might also be of help.

I have tried that also but no messages came then

 

[yusuf646]

I am not using Truecaller as default sms app

Then what's happening i am confused. Can you provide few screenshots?

 

[pinki]

s.o.pln ("Uninstall Truecaller") ;

 

[thanix]

Then what's happening i am confused. Can you provide few screenshots?

This is true. I also don't use True caller SMS and not given permission. But some times IRCTC and some bank messages end up there.

 

[yusuf646]

This is true. I also don't use True caller SMS and not given permission. But some times IRCTC and some bank messages end up there.

I have been using Truecaller for a few years. It has never happened to me. Don't know what triggers it.

This is how my Truecaller inbox looks.

 

[TheGambler]

Even if you've not given permission of reading SMS to truecaller and your default SMS app is not truecaller, just because you're registered on truecaller, because of business chat, this happens.
Tha banks and businesses that are registered with Truecaller sends message on Truecaller, if you're registered there. Why would bank send sensitive SMSes like, transactions and such to truecaller instead of SMS? maybe because it's cheaper for them.
So far the only solution I've found is deactivating/deleting the account. If anyone else has a less aggressive solution, please share.

 

[krishc]

This is true. I also don't use True caller SMS and not given permission. But some times IRCTC and some bank messages end up there.

same happens to me
specifically removed SMS access for Truecaller
still keeps happening
have tried uninstalling few times but still same thing

 

[atx]

Same issue... Axis bank sent grabdeals txn related msg, sbi card also sent some msg (don't remember which as I deleted it), Airtel sent vkyc completion link msg, all on truecaller. I think they must be having some sort of backend integration with truecaller, as those msgs were NOT regular sms messages (those particular msgs do not exist in my regular sms app).

It is also not possible that these msgs could be normal sms, and truecaller intercepted them as 'non-personal' msgs & converted them to smart sms & moved to its own app through that 'smart sms' feature, because if an sms app is not set as default sms app, it may read sms notification, but cannot actually delete the original SMS. Also, only handful of msgs appear in truecaller, not all, even if from the same sender.

Bigger thing is, I never agreed to any tnc from these banks to rcv SMS/notification via truecaller, still these banks/companies are sending msgs on truecaller. PRIVACY LOL.

I've tried all options, but zero success in disabling this nonsense. There is no documentation at all with truecaller if we want to disable this messaging. Deleting account altogether might be the only way, that too not sure if this deletion would reflect instantaneously on these banks' end.

PS:
- My default sms app is not truecaller, it never was.
- I've also not given SMS permission to truecaller, not even during first time setup.
- I've also kept that 'smart sms' feature of truecaller as disabled, apparently it is something else, related to sms notification only.

 

[paresh22]

I too have not given SMS permission but still randomly some bank SMS comes in TrueCaller. This happened very few times for me but it happened.

 

[yusuf646]

Same issue... Axis bank sent grabdeals txn related msg, sbi card also sent some msg (don't remember which as I deleted it), Airtel sent vkyc completion link msg, all on truecaller. I think they must be having some sort of backend integration with truecaller, as those msgs were NOT regular sms messages (those particular msgs do not exist in my regular sms app).

It is also not possible that these msgs could be normal sms, and truecaller intercepted them as 'non-personal' msgs & converted them to smart sms & moved to its own app through that 'smart sms' feature, because if an sms app is not set as default sms app, it may read sms notification, but cannot actually delete the original SMS. Also, only handful of msgs appear in truecaller, not all, even if from the same sender.

Bigger thing is, I never agreed to any tnc from these banks to rcv SMS/notification via truecaller, still these banks/companies are sending msgs on truecaller. PRIVACY LOL.

I've tried all options, but zero success in disabling this nonsense. There is no documentation at all with truecaller if we want to disable this messaging. Deleting account altogether might be the only way, that too not sure if this deletion would reflect instantaneously on these banks' end.

PS:
- My default sms app is not truecaller, it never was.
- I've also not given SMS permission to truecaller, not even during first time setup.
- I've also kept that 'smart sms' feature of truecaller as disabled, apparently it is something else, related to sms notification only.

I believe that banks have partnered with Truecaller to send messages via Business Chat instead of regular SMS. Disabling Truecaller Business Chats isn't possible because it's beyond our control.

More information: https://www.truecaller.com/blog/features/truecaller-business-chat-everything-you-need-to-know

 

[atx]

I believe that banks have partnered with Truecaller to send messages via Business Chat instead of regular SMS. Disabling Truecaller Business Chats isn't possible because it's beyond our control.

More information: https://www.truecaller.com/blog/features/truecaller-business-chat-everything-you-need-to-know

sheer audacity to call one sided msgs from businesses as 'chat between business and you' lol.

 

[yusuf646]

sheer audacity to call one sided msgs from businesses as 'chat between business and you' lol.

Actually Truecaller supports the reply option, but banks may have disabled it to avoid requiring manpower to handle and resolve queries on the platform.

 

[atx]

Actually Truecaller supports the reply option, but banks may have disabled it to avoid requiring manpower to handle and resolve queries on the platform.

yeah I understand that bro, its just that hardly any medium or big business would use that feature to 'chat' with customers, lol they don't want such instant msg support in the first place...

Rather than being a chat, this feature looks more like truecaller attempt at extorting making money legally from businesses so that their msgs don't fall in the 'spam' folder of users... Though it makes sense for them to have a full fledged phone dialer + sms app, and ofcourse, 'generating revenues' on the side with these 'verified' business system, in exchange for their entry into no-spam-list.