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superCard pro RuPay partnered with Axis bank LTF

i did the transaction on flipkart and bought a gv and there is no exclusion for gv but i didn't got the cb. their support is pathetic no one replies and their terms and conditions has no exclusions. Where should i raise the complaint
 
We are Axis Burgundy Clients. (Banking Relations)

I have Magnus Burgundy + World Privilege Card (need to bye bye it).

Credit Scores are 784 and 8xx something.

Is there any benefit to conveying this BEFORE the Application or Not?

Would/ should I like any of the above into Super App before applying for SC Pro via the App?
 
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