SBI Savings A/C - PMJJBY unauthorised activation & cancellation

[White_Fox]

I have an SBI savings account. They (probably branch employees) activated PMJJBY without my consent. It resulted in a debit of ₹436.00.

Complained to the SBI customer care (screenshot attached), but they said to contact the branch.

Visited the branch the next day. They tried to convince me not to cancel the insurance that it's only a small amount deducted every year. On insisting on cancellation, I was told to submit an application for cancellation of the insurance to the branch.
So went to the branch a day later armed with the application. However, they didn't accept it as the person in charge of such was “absent”.

Replied to the email that application was not accepted. Also, attached the handwritten application to the email.

Voila! After two days, the money was refunded.

 

[praful47]

Last year, in around October, SBI deducted my mother's account for PMJJBY without her explicit consent. Complained the same day on SBI's online complaint form and they refunded the deducted amount the same day.

However, this year again, they deducted ₹436 yesterday, and when I raised a complaint, they closed it asking me to go the branch to submit an application at the home branch to stop auto-renewal, but they mentioned nothing about the refund this time.

Also, their reply from the last year didn't mention that refunding the amount won't stop auto-renewal in the future.

Planning to escalate it to the Nodal Desk followed by RBI if they don't comply.

Don't know if nodal will work or not but twitter and cpgrams will definitely work .

 

[Aniket]

Last year, in around October, SBI deducted my mother's account for PMJJBY without her explicit consent. Complained the same day on SBI's online complaint form and they refunded the deducted amount the same day.

However, this year again, they deducted ₹436 yesterday. When I raised a complaint, they closed it asking me to submit an application at the home branch to stop auto-renewal, but they mentioned nothing about the refund this time.

Also, their reply from the last year didn't mention that refunding the amount won't stop auto-renewal in the future.

Planning to escalate it to the Nodal Desk followed by RBI if they don't comply.

Don't forget to drag that particular branch, use that particular branch while lodging complaint with RBI. Submit proof of previous complaint, based on which refund was issued previously but no support this time.

Also, if you have multiple branches in your reason, then it would be better to shift/change your home branch.