Yes if Bank want to exclude all other alerts except Mandatory they can but what to include in Alerts Other than Mandatory is totally depends Bank to Bank
If so RBI is at fault on consumers protection right. No clear instructions was found by me, though asked to levy charges on usage basis which should be applied to every customers.
Also, it was instructed to give mandated alerts to every banking transactions through one notification/circular.
Like AU mentioned "Alerts
which are deemed appropriate by the Bank, will be sent free of charge".
Yes, I had conveyed him the same. He can ask for clarification, the defination of mandated alerts prescribed by RBI and appropriate required alerts from AU. And then later aruge and raise complaint, if it was charged unnecessarily.
Similary other Banks too added same Clause
Ohh, I don't have many banking relations.
So, I wasn't bothered to enquired, even searched for him regarding AU T&Cs.
Axis even Stopped UPI Facility when I Decativated SMS Alerts and When I login into Mobile App, Mobile Do not Fetch my Savings Account 🤣
WoW, Axis work differently 😑 and we all are aware about its charges. 🤣 Axis has some high level expertise on charging customers for this and that 😂 in whole banking industry.
But I receive Alert for Debit Card Txns as it is mandatory
I recieve almost every transaction alerts
from Kotak (UPI, DC, CC, ATM, Cash/Cheque Deposit and others) without any charges since these alerts are mandatory to be sent.
Charges are applicable only one who subscribed for daily and weekly alerts, which is optional and by default off.