POS Credit Card offers - Physical Cards vs NFC Payment

[rj_arora]

Hi all, Reliance Smartpoint (the grocery one) has an offer going on where they are offering a 10% instant discount on a minimum payment of 3K. The cashier also confirmed that some customers have successfully redeemed the offer. So, I paid 4.5K via Samsung Wallet NFC (SBI SimplyCLICK) and not via the physical card. I didn't get any discount whatsoever. So,
1. How do I get my 10% back? Will contacting SBI customer care help?
2. Is it the same case for all other cards, where NFC payment will not fetch the same offers and discounts as the physical cards?

 

[sxchzy]

send the tncs of the offer

 

[RishiKiDev]

SBI Credit Card Offers

SBI credit card offer Detail - Everything you need to know about our offers, terms and conditions, eligible cards etc.

www.sbicard.com

Terms and conditions don't specify anything for NFC payments via Samsung Pay.

@rj_arora contact them immediately bcoz in the T&C its specified they won't entertain any complaints after 8th Nov.

 

[rj_arora]

SBI Credit Card Offers

SBI credit card offer Detail - Everything you need to know about our offers, terms and conditions, eligible cards etc.

www.sbicard.com

Terms and conditions don't specify anything for NFC payments via Samsung Pay.

@rj_arora contact them immediately bcoz in the T&C its specified they won't entertain any complaints after 8th Nov.

Will twitter be a good option to contact them? I just tweeted

 

[shrewdoc]

Hi all, Reliance Smartpoint (the grocery one) has an offer going on where they are offering a 10% instant discount on a minimum payment of 3K. The cashier also confirmed that some customers have successfully redeemed the offer. So, I paid 4.5K via Samsung Wallet NFC (SBI SimplyCLICK) and not via the physical card. I didn't get any discount whatsoever. So,
1. How do I get my 10% back? Will contacting SBI customer care help?
2. Is it the same case for all other cards, where NFC payment will not fetch the same offers and discounts as the physical cards?

I think:

Paying via NFC is just like take the amount shown on the screen from my card
Whereas,
Swiping the card gives you discount first and then confirm the transaction.

I don't think SBI will be able to do anything here.

 

[rj_arora]

I think:

Paying via NFC is just like take the amount shown on the screen from my card
Whereas,
Swiping the card gives you discount first and then confirm the transaction.

I don't think SBI will be able to do anything here.

So we shouldn't use any card with NFC, for these instant discount offers, is it?

 

[rj_arora]

send the tncs of the offer

This one. It was at the store

 

[RishiKiDev]

I think:

Paying via NFC is just like take the amount shown on the screen from my card
Whereas,
Swiping the card gives you discount first and then confirm the transaction.

I don't think SBI will be able to do anything here.

Yup I'm also thinking the same but the POS machine they gave him to tap may be linked to different mcc than grocery.
Let's see what resolution SBI provides for the issue.

So we shouldn't use any card with NFC, for these instant discount offers, is it?

First confirm it with SBI.
It is a matter of concern because many are using Samsung Pay NFC for payment including me.

 

[akshayhs]

Maybe it's only applicable on swiping the card.

 

[RishiKiDev]

Maybe it's only applicable on swiping the card.

No I have myself tapped a physical kotak card on contactless POS machine at Croma for instant discount

 

[rj_arora]

No I have myself tapped a physical kotak card on contactless POS machine at Croma for instant discount

Then, is it possible that the POS machine didn't detect that it was an SBI card?

 

[rj_arora]

Maybe it's only applicable on swiping the card.

tnc didn't mention this

 

[RishiKiDev]

Then, is it possible that the POS machine didn't detect that it was an SBI card?

Can't be. All the cards are identified by their first 6 digits (BIN).
Its some other issue. If I were in your place I would have called the customer care to explain the issue

 

[plastikman]

Sammy tokenises the card. I had the same dilemma at Big Bazaar with my HDFC card. I chose to pay with card and got the cb.

Better to swipe card directly.

 

[rj_arora]

Sammy tokenises the card. I had the same dilemma at Big Bazaar with my HDFC card. I chose to pay with card and got the cb.

Better to swipe card directly.

And what about GPay? Should we use it then?

 

[plastikman]

And what about GPay? Should we use it then?

Not for availing such offers. It must be using same technique as Sammy Pay.

 

[D₹V]

Contact reliance, they'll give you discount/cashback.

In RuPay offer, upon contacting them they obeyed the offer.

 

[RishiKiDev]

Contact reliance, they'll give you discount/cashback.

In RuPay offer, upon contacting them they obeyed the offer.

It's not RuPay offer

 

[D₹V]

It's not RuPay offer

I know.

I just gave an example.

 

[rj_arora]

Contact reliance, they'll give you discount/cashback.

In RuPay offer, upon contacting them they obeyed the offer.

They asked me to contact SBI
Should I tag reliance also in my tweet?