PNB Credit cards experience | Application process and time

[abythomas557]

Hi,
Can any one share the experience with Punjab national bank credit cards?

 

[sharad007]

Applied for PNB Platinum yesterday and completed the VKYC today, PNB is miles behind the likes of IDFC bank when it comes to a smooth onboarding process. Still better than earlier when a person had to visit their branch and needed to fill a lengthy form, provide a long list of documents and flatter their brute employees just to get a credit card.

Now you have a website https://apply.pnbcard.in/ using which you can raise a credit card request, submit the documents online and use a not so efficient VKYC portal https://videokyc.pnbcard.in to complete your VKYC.

Be aware that their VKYC executives follow their own standard time and they do not have any respect for the time slot in which your VKYC is scheduled. I waited almost an hour just to get my VKYC done.

Even after the successful VKYC, I haven't heard back from their side yet, no emails and no messages.

PNB web interface for applying credit card is still very crude, however it gets the job done, thousand times better than the manual approach of applying the credit card earlier with them.

I have experienced the similar but when i called customer care they said the process may take 25-30 days, don't warry wait and watch type answer

 

[Sandeepmangate]

After 19 days and multiple emails , got message of video KYC approval.

 

[drmayank2305]

After 19 days and multiple emails , got message of video KYC approval.

It will take 7-10 days from here! Very slow service!

 

[Justkool]

Finally my card got approved after almost 3 months, but I applied for select card and in pnb app I see rupay platinum virtual card, lets see how much time they again take to change the card now.

Same thing happened with me. I also applied for Select and app sowing Platinum.
You applied for upgrade or not?

 

[manikP]

Same thing happened with me. I also applied for Select and app sowing Platinum.
You applied for upgrade or not?

Yes

 

[Justkool]

Yes

Upgrade approved?
Pls tell me step by step process.

 

[manikP]

Upgrade approved?
Pls tell me step by step process.

I created upgrade Request, they sent an email for photograph and ITR, I sent, got a message that a request has been raised for me..... Not yet processed.

 

[anish1516]

After 19 days and multiple emails , got message of video KYC approval.

I received similar message after writing a mail to customer care and sharing the screenshots of the vkyc. Now today I have received that my application is lying discrepant and need to submit some more documents. Then again I called the cc and they asked for bank statement and form 16.

 

[card_enthusiast]

Its been ten days since I received my approval message but still not got the physical card.. however, I received the statement with one-time fee as I opted for PNB select.. how much time did PNB take to deliver the physical card

 

[Digvijay]

Its been ten days since I received my approval message but still not got the physical card.. however, I received the statement with one-time fee as I opted for PNB select.. how much time did PNB take to deliver the physical card

within 5 days after card approval confirmation message

 

[card_enthusiast]

within 5 days after card approval confirmation message

ohh thats fast... then why did they took so much of time in my case.. even there CC is clueless...

 

[Digvijay]

ohh thats fast... then why did they took so much of time in my case.. even there CC is clueless...

No one knows how PNB works! Seems they still have not simplified process.

 

[Sandeepmangate]

I received similar message after writing a mail to customer care and sharing the screenshots of the vkyc. Now today I have received that my application is lying discrepant and need to submit some more documents. Then again I called the cc and they asked for bank statement and form 16.

After how many days after vkyc approval message you got application discrepant message?

 

[anish1516]

After how many days after vkyc approval message you got application discrepant message?

1 day. Today again after sending my bank statement and payslip I got a mail asking for ITR and acknowledgement.

 

[Sandeepmangate]

1 day. Today again after sending my bank statement and payslip I got a mail asking for ITR and acknowledgement.

Didn't get any mail or sms even after 2 days. Keep posted about updates.

 

[Rahul92]

What is the mail id to send ITR ?

 

[enlightedinvestor]

I haven't got video kyc completion message till now. I Had completed video kyc on 9th. When reaching out to pnb using mails they say video kyc has been not completed. Tried to do video KYC again but "Call now" & Scheduling both are not working. Anyone who has faced this issue and how did you fixed it. Also, if anyone has mail for tech team of PNB or relevant team which can look into this issue would be of great help.

 

[SunnyM]

What is the mail id to send ITR ?

creditcardpnb2@pnb.co.in

 

[drmayank2305]

I haven't got video kyc completion message till now. I Had completed video kyc on 9th. When reaching out to pnb using mails they say video kyc has been not completed. Tried to do video KYC again but "Call now" & Scheduling both are not working. Anyone who has faced this issue and how did you fixed it. Also, if anyone has mail for tech team of PNB or relevant team which can look into this issue would be of great help.

Mail them with screenshot of completed VKYC.

 

[Abhishek578]

My card is approved within 22 days and virtual card is ready to use..but only 40000 limit is assigned by bank