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NOT ABLE TO MAKE COMPLAINT REGARDING ICICI CREDIT CARD

Bob78900

TF Ace
Guys I followed the escalation process regarding icici credit card. No i want to make complaint to the final level but i am not able to make it. I am trying from the website it is giving me an error of feedback no. Can't be blank. Guys i request you to kindly help me in this issue as soon as possible.
I am attaching the ss of the error
 

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I had a big fight with them now. None of them are responding properly. They are not even replying to emails. I sent mail to
customer.care@icicibank.com, headservicequality@icicibank.com, and senior.management@icicibank.com
but no one responded. Also called 18001080 customer care, each person is telling different things. I just need to update my address and contact details. For this, they are creating such a big scene. Thinking of closing the salary account with them and moving to HDFC.
 
I had a big fight with them now. None of them are responding properly. They are not even replying to emails. I sent mail to
customer.care@icicibank.com, headservicequality@icicibank.com, and senior.management@icicibank.com
but no one responded. Also called 18001080 customer care, each person is telling different things. I just need to update my address and contact details. For this, they are creating such a big scene. Thinking of closing the salary account with them and moving to HDFC.
This thing can easily done through Branch
 
This thing can easily done through Branch
Yes I am going to the branch. But being in digital age, it is difficult for people who are away from the home branch. When I enquired about account closure, they told, for that also we need to visit branch, fill some form and also return the cheque book and ATM card. Feels like they are living in stone age. I had a very smooth experience in citi bank. Just a mail and the account was closed. Yeah I know, can't compare citi and ICICI but still, hope.
 
Yes I am going to the branch. But being in digital age, it is difficult for people who are away from the home branch. When I enquired about account closure, they told, for that also we need to visit branch, fill some form and also return the cheque book and ATM card. Feels like they are living in stone age. I had a very smooth experience in citi bank. Just a mail and the account was closed. Yeah I know, can't compare citi and ICICI but still, hope.
is your account closed, how many days after giving the closure request? Were your ICICI credit cards closed automatically?
 
No, I am continuing with the account. Fought with them many times and didn't see any solution. I just got my name corrected.
You can change home branch to your nearest branch online, then go to nearest which is your new home branch. Then continue with changes you wanna do.
My personal experience. I changed my home branch, online which is near to me. From then everything went smooth.
 
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