Looking for an HNI account - Need your suggestions

[Fini7777]

Hi everyone,
I am currently looking for an HNI account, and I can maintain ₹25–30 lakhs in FDs. Here are my requirements:

1. Debit Card with Unlimited Lounge Access - Compulsory.
2. Good Internet Banking/Mobile Banking UI - I rely heavily on these services over branch visits.
3. Premium Credit Card as LTF - Preferred.
4. Family Banking Options.
5. Minimal or Zero Charges - Preferred.
6. Good Branch Service - While I don’t require an RM and don’t have high expectations from branch staff, it’s a plus if the bank provides good service.

Accounts I Currently Hold​

1. HDFC Preferred Banking - My primary SA
2. IndusInd Select Account - for FDs
3. Axis Eazy - for specific use
4. Canara SB Gen - will close it soon
5. SBI Regular SA - secondary SA
6. Kotak 811 Super SA

My Experience with These Accounts​

HDFC Bank:​

Everything is fine except for the RM. They usually act in their own interest rather than mine. I feel Imperia is not worth it.

• I am still struggling to get their core card and have dropped the plan for Infinia.
• My mom has RG and I'm using it for sale offers/instant discounts

Axis Bank:​

The branch experience is good, but I don’t know much about the Axis Burgundy account and whether I can get M4B with ₹30 lakhs in FD.

• I am hesitant to trust Axis due to their unstable policies.

IndusInd Bank:​

Let’s just say I could write a lengthy article about my experience, but I doubt anyone would read it.

• In short, I am in a dilemma: should I upgrade to Pioneer or completely break my relationship with this bank?
• They offer good returns on FDs, but their Internet Banking and Mobile Banking are not up to the mark.
• Despite a long-standing relationship, I was unable to get their Pinnacle Card with a good limit.
• I use to have multiple issues with this account but after closing my INDIE SA All my issues were resolved and everything is fine now.

Questions about IndusInd:

1. Can I expect any changes in their credit card offerings if I upgrade to Pioneer?
2. What about their debit card?

ICICI Bank:​

I currently have two credit cards with ICICI but no savings account.

• I love their user interface and am considering ICICI Wealth.

IDFC First Bank:​

I had an account but closed it due to freeze issues.

• I am open to considering IDFC Wealth if I can get their IDFC Wealth/Mayura credit card as LTF. While these cards aren’t highly useful, IDFC provides good returns on FDs.

My Credit Card Collection​

1. Axis Bank: Airtel, Ace, Neo
2. ICICI Bank: Amazon Pay, Coral
3. Federal Bank: Celesta
4. SBI: Cashback
5. HDFC: Tata Neu Infinity
6. Kotak Bank: Myntra
7. Yes Bank: Rupay
8. RBL Bank: World Safari, Shoprite Rupay
9. IndusInd Bank: Legend - "very low limit"
10. IDFC First Bank: Select

Final Note​

I don’t travel much currently but may in the future. For travel-related spends, I plan to apply for AMEX Plat Travel or Atlas. Hence, HDFC Infinia is no longer my target.
HSBC and SC - Not serviceable
You can also suggest public sector banks like BOB or SBI if they satisfy my requirements.
Thanks for reading through and providing your valuable input!

 

[nixflix]

I have HDFC imperia so, other than that, what bank would you suggest? I was considering IDFC wealth, HSBC premier and DBS treasures. Filled out the form on the ICICI bank site 3 times, but nobody has gotten back.

My main criteria is a responsive RM, followed by a good internet banking experience/app

What I have realised is

1. RM is a hit or miss in any bank.
2. In some banks you can't get a "hit" with RM ever e.g. Axis, SCB, and HSBC until you are a bigwig monetarily and you don't mind letting those pesky RMs eat into your money with commissions for some "service".
3. Apps and net banking are good today in many banks
4. Banks like SCB, HSBC are useless expensive white elephants

SBI app and net banking are solid until it stops working or something happens and then you have to visit the branch - I mean I was able to change SBI home branch in seconds from SBI app. So try SBI iff there's a SPB branch (Specialised Personal Banking) in your city and check whether they would issue an RM (if either is false, run!). (Note: I hate my general SBI experience but their SPB branch felt something else - recently changed a/c to that; no RM - as only 15L ish amount including PPF).

Other than that the usual route of HDFC and ICICI (in some cases Kotak but they have high attrition so your RM might change every month). HSBC and SCB suck raagi balls so avoid them like plague. I had basic DBS and I had closed the a/c because some fee charge mess had happened for LTF debit card or so and it was a headache getting it reversed. They bought LVB in India DBS in India became LVB. Still, since you are thinking treasures - check with them what they offer.

I have HDFC, ICICI, Kotak, SBI, Union, India Post (will soon be closing last 2 and closed so many a/cs in last 2-3 year - Axis, Deutsch, DBS, SCB, IDBI, IDFC, HSBC, Equitas etc; before that have closed Yes, IndusInd etc) - so this might also tell you my recommendation 🙂 First three are in general not shitty (while not excellent)

tl;dr: RM is not a certainty. But HDFC, ICICI, and Kotak seem to be okay - again, keep your expectations very low. Try to meet them and get their email and number and also branch email and number (not BM's, but B's email, num) and explain to RM/BM what you expect from them. Their apps/net banking are decent to very good.