I recently reached out to Axis Bank regarding the review of interest rates on my loan. They've responded stating that they conduct interest rate revisions on a quarterly basis (25th March, 25th June, 25th Sept, 25th Dec). However, I’m uncertain when this practice was adopted, as in recent years, Axis Bank used to adjust rates soon after RBI increased the repo rate, rather than waiting for the quarterly cycle.
This inconsistency feels unfair. It appears they’ve now reverted to a quarterly review just when the global interest rate trend, especially led by the U.S., is downward. With India likely to follow suit and cut rates multiple times this year, this shift by Axis Bank seems self-serving.
I would kindly urge others to raise this concern with the RBI Ombudsman via
https://cms.rbi.org.in/cms/indexpage.html#eng or email them on
crpc@rbi.org.in. If more voices highlight such discrepancies, it could encourage the RBI to implement clearer, consumer-friendly policies that banks must adhere to.
PS: You can also check your rate change history by logging into your Axis Bank net banking portal and reviewing the ROI (Rate of Interest) updates.