IndusInd Exclusive Account Opened, But Debit Freeze Showing – What Next?

[rohit_]

Just opened an Indus Exclusive Savings Account with an initial deposit of ₹90,000 and completed VKYC successfully.
After logging into the app, it shows "Debit Freeze" on the account.
Called customer care—they gave me the branch deputy manager's contact and asked me to follow up on Monday.

Is this normal after account opening, or is there anything else I need to do?
Anyone else faced this?

 

[Wealth is my birth right!]

Just opened an Indus Exclusive Savings Account with an initial deposit of ₹90,000 and completed VKYC successfully.
After logging into the app, it shows "Debit Freeze" on the account.
Called customer care—they gave me the branch deputy manager's contact and asked me to follow up on Monday.

Is this normal after account opening, or is there anything else I need to do?
Anyone else faced this?

Yes with IndusInd digital accounts opening they do kyc and activate account which will show up funds but u cant use it without branch visit
In branch they will do CDD pls carry 3 photos with you
That’s my experience in past just sharing if it helps u

 

[rohit_]

Yes with IndusInd digital accounts opening they do kyc and activate account which will show up funds but u cant use it without branch visit
In branch they will do CDD pls carry 3 photos with you
That’s my experience in past just sharing if it helps u

wow i have 3 cc with them that time not cdd done

 

[Wealth is my birth right!]

wow i have 3 cc with them that time not cdd done

Concept of cc with bank is liability product and saving account is asset so the treatment norms to compliance is different
Anyway it’s one time visit with photo post which branch ppl got close to me thereafter on a call they place debit card chq book all with a otp that’s it

 

[rohit_]

Concept of cc with bank is liability product and saving account is asset so the treatment norms to compliance is different
Anyway it’s one time visit with photo post which branch ppl got close to me thereafter on a call they place debit card chq book all with a otp that’s it

okay on monday try to contact deputy manager

just sending a mail

to: nodal.officer@indusind.com,
exclusive@indusind.com
cc: crpc@rbi.org.in

 

[Wealth is my birth right!]

okay on monday try to contact deputy manager

just sending a mail

to: nodal.officer@indusind.com,
exclusive@indusind.com
cc: crpc@rbi.org.in

Sure pls update here
IndusInd reply in mail sometime take a week