ICICI Double Credit Enquiry Issue

[CarbonLogic]

Hello Folks,

I was just checking my CIBIL report on onescore and it's showing there are 2 credit inquiries by ICICI. One on 15th August and other on 16th August.

I had applied for the AmazonPay ICICI card on 15th which was approved on 18th and I received it on 20th. I had also received 2 SMS on the same day stating that Credit Enquiry was done but I dismissed it thinking the SMS was sent twice by mistake or glitch but turns out I got 2 sms because of 2 enquiries.

As of this report (7th September), my AmazonPay ICICI card is not yet reported in the CIBIL or Experian account. It will probaly update on 15th or 30th September.

Should I dispute the second enquiry made on 16th August with CIBIL? Or message ICICI and ask them to remove the one on 16th?

 

[hender]

Hello Folks,

I was just checking my CIBIL report on onescore and it's showing there are 2 credit inquiries by ICICI. One on 15th August and other on 16th August.

I had applied for the AmazonPay ICICI card on 15th which was approved on 18th and I received it on 20th. I had also received 2 SMS on the same day stating that Credit Enquiry was done but I dismissed it thinking the SMS was sent twice by mistake or glitch but turns out I got 2 sms because of 2 enquiries.

As of this report (7th September), my AmazonPay ICICI card is not yet reported in the CIBIL or Experian account. It will probaly update on 15th or 30th September.

Should I dispute the second enquiry made on 16th August with CIBIL? Or message ICICI and ask them to remove the one on 16th?

View attachment 109240

Better is first take the route of ICICI.

 

[harsh_ujjwal]

Ask ICICI cc care to remove duplicate enquiry. There should be only one enquiry fr one credit product.

 

[hender]

Hello Folks,

I was just checking my CIBIL report on onescore and it's showing there are 2 credit inquiries by ICICI. One on 15th August and other on 16th August.

I had applied for the AmazonPay ICICI card on 15th which was approved on 18th and I received it on 20th. I had also received 2 SMS on the same day stating that Credit Enquiry was done but I dismissed it thinking the SMS was sent twice by mistake or glitch but turns out I got 2 sms because of 2 enquiries.

As of this report (7th September), my AmazonPay ICICI card is not yet reported in the CIBIL or Experian account. It will probaly update on 15th or 30th September.

Should I dispute the second enquiry made on 16th August with CIBIL? Or message ICICI and ask them to remove the one on 16th?

View attachment 109240

BTW, many congratulations 🎉 for new card , it's a good card and LTF as well.

 

[CarbonLogic]

Better is first take the route of ICICI.

Ask ICICI cc care to remove duplicate enquiry. There should be only one enquiry fr one credit product.

Alright, thank you!

I was trying to look on ICICI website for their customer support email but not able to find one. However I have found their Complaint section Shall I proceed on there? Additionally should I tag them on Twitter?

 

[hender]

Reply comes from - careamazonpaycc@icicibank.com

Alright, thank you!

I was trying to look on ICICI website for their customer support email but not able to find one. However I have found their Complaint section Shall I proceed on there? Additionally should I tag them on Twitter?

Yes , You can approach
+
help.amazonpaycc@icicibank.com
Customer Care on 1800 102 0123

Customer Feedback, Grievance Redressal & Criticism - ICICI Bank

Dear valued ICICI Bank customer, if you have any feedback or complaints, feel free to write to us and we will strive to perform to the best of your expectation

www.icicibank.com

 

[6ix9ine]

Send direct email to PNO, If not resolved, then go for RBIO.

pno@icicibank.com

 

[CarbonLogic]

Reply comes from - careamazonpaycc@icicibank.com

Yes , You can approach
+
help.amazonpaycc@icicibank.com
Customer Care on 1800 102 0123

Send direct email to PNO, If not resolved, then go for RBIO.

pno@icicibank.com

Thanks, I have sent them mail using their online complaint form:

"We have received your complaint through SR106945**** and will update you on your registered e-mail ID in 2 working days - ICICI Bank."

Will keep everyone updated.