This is going to be a good lesson for all those who blindly follow RMs (not Regional Managers (AGMs) as RMs are known in PSU Banks, but absolute entry level chaps called Relationship Managers). And are comfortable dealing with them than going to the branch and meeting the Branch Manager who could be a Chief Manager cadre or above.
These private bank RMs are rarely pure BANKERS. I prefer to call these chaps nothing but middlemen or even brokers. Their prime focus will never be what is good for the customers. They are always for making a quick buck via commissions, target perks etc., They get things done - even if that means violating or breaking all known banking rules and do all dubious things - like filling up bogus/fake/ficticious data and other info about customers, so as to meet some illogical criterion set by those private banks. Like showing a 30L as salary income for getting a specific credit card - even for students who have no regular income or salary as such.
Those dealing with these RMs should be on their guard at all times. At least once a month, these customers must check all their accounts and other info with the bank by physically visiting the branch. The RMs usually try to decieve those who do not visit the branch and are happy dealing with only the RM. They are easy pray for such RMs.