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I GOT AIRTEL AXIS MASTERCARD STILL NOT ACTIVATED HOW TO CHANGE TO RUPAY VARIANT?

After trying to convince them for over 2 weeks they told to check back in May for the conversion to Rupay
 

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My friend just got it converted he told he will close the card and placed a request to close the card and they called him back and the retention team agreed for network change to Rupay along with a few reward points which was credited to his other axis bank credit card as a retention bonus
 
My friend just got it converted he told he will close the card and placed a request to close the card and they called him back and the retention team agreed for network change to Rupay along with a few reward points which was credited to his other axis bank credit card as a retention bonus
How did he place the closure request?

How many Axis credit cards does he has?
 
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