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same reply !!Greetings from Times Prime!
As per the update, we regret to inform you that Disney+ Hotstar is not a part of your TimesPrime Membership which you received through our business partner.
We appreciate your time and patience in this regard.
If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Thanks,
Times Prime Support Team
Their reply for Hotstar. 🥲
Ha. Wish i had got that. Would've used on another family members account. Since i got on the app, forced to use in mineReceived Hotstar coupon on email itself.
Following mail i received from timesprime.
Greetings from TimesPrime!
We would like to inform you that we have forwarded the issue you are experiencing with Hotstar to our team.
They are currently working on it, and you should be able to access Hotstar within 3-5 working days.
If you encounter any other issue, please feel free to reach us, We are here to assist you!
Thanks,
Times Prime Support Team
check that coupon code has two times usageGot reply on mail with code for 6 months Disney hotstar only
For those who got 6+6 months membership, how do we claim remaining 6 months subscription after using for first 6 months? thanks in advanceI have seen in many posts that the Hotstar 6m subscription is not showing with TimesPrime Visa Signature offer. The same happened to me. After redeeming, I found Hotsrtar was not available with my pack, so I simply dropped an email to support @ timesprime . com stating:
"Dear Team,
I got the annual membership of Times Prime, but Disney+Hotstar is not showing up in my account. Therefore I am not able to redeem it.
Kindly, look into it and provide a resolution at the earliest.
Thanks"
In response, within 4 days, I received two emails from them, mentioning that they were investigating the issue and would provide a resolution within 4-5 days. On the 5th day, I received an email stating:
"Your issue has been resolved. Kindly check and try accessing it again."
I checked the app, and the6-month6+6 month Hotstar subscription was showing there.