Hi TF Members,
I wanted to share an ongoing issue with ICICI Bank regarding a mis-selling experience and request your inputs on how to proceed further.
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🔹 Background:
Earlier this month, I was offered an ICICI Rubyx Credit Card as Lifetime Free (LTF) by a bank representative, specifically the RuPay variant, based on my salary account. Before applying, I clearly stated over phone that I would proceed only if the card was LTF, and asked for written confirmation. This was provided to me via email.
Trusting that, I shared my payslips and bank statements. Immediately afterward, a CIBIL enquiry was made.
However, post this, the bank claimed that I’m not eligible for LTF, and the offer was only first-year free — a complete contradiction of the original promise. No card was issued, and the enquiry remains on record.
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🔹 My Current Stand:
I escalated this to customer care which was not solved then I escalated the issue to the Principal Nodal Officer, and during a recent conference call (with their team and the same representative), the facts were acknowledged — including my insistence on RuPay and LTF terms.
To resolve the matter internally, I have proposed two fair options:
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✅ Option 1:
Remove the existing CIBIL enquiry
Proceed with a fresh application for RuPay Rubyx LTF
✅ Option 2:
Retain the existing enquiry
Issue a RuPay Sapphiro LTF credit card via internal exception
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The PNO has agreed to evaluate these options with their team and come back to me by July 17.
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🔻 What They Previously Tried:
Offered Visa variant (which I never agreed to — I clearly asked for RuPay) but without second cibil enquiry.
New LTF Rubyx rupay credit card - Suggested second CIBIL enquiry while keeping the first one (which I rejected)
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❓Looking for Suggestions From TF Community:
Has anyone received RuPay Sapphiro LTF via escalation or exception route?
What are my odds of getting that approved, now that the PNO is involved and the miscommunication is acknowledged?
If ICICI fails to resolve this by July 17, would a well-documented RBI Ombudsman complaint likely succeed?
Should I push further internally (social media, higher management), or directly proceed with RBI CMS?
I wanted to share an ongoing issue with ICICI Bank regarding a mis-selling experience and request your inputs on how to proceed further.
---
🔹 Background:
Earlier this month, I was offered an ICICI Rubyx Credit Card as Lifetime Free (LTF) by a bank representative, specifically the RuPay variant, based on my salary account. Before applying, I clearly stated over phone that I would proceed only if the card was LTF, and asked for written confirmation. This was provided to me via email.
Trusting that, I shared my payslips and bank statements. Immediately afterward, a CIBIL enquiry was made.
However, post this, the bank claimed that I’m not eligible for LTF, and the offer was only first-year free — a complete contradiction of the original promise. No card was issued, and the enquiry remains on record.
---
🔹 My Current Stand:
I escalated this to customer care which was not solved then I escalated the issue to the Principal Nodal Officer, and during a recent conference call (with their team and the same representative), the facts were acknowledged — including my insistence on RuPay and LTF terms.
To resolve the matter internally, I have proposed two fair options:
---
✅ Option 1:
Remove the existing CIBIL enquiry
Proceed with a fresh application for RuPay Rubyx LTF
✅ Option 2:
Retain the existing enquiry
Issue a RuPay Sapphiro LTF credit card via internal exception
---
The PNO has agreed to evaluate these options with their team and come back to me by July 17.
---
🔻 What They Previously Tried:
Offered Visa variant (which I never agreed to — I clearly asked for RuPay) but without second cibil enquiry.
New LTF Rubyx rupay credit card - Suggested second CIBIL enquiry while keeping the first one (which I rejected)
---
❓Looking for Suggestions From TF Community:
Has anyone received RuPay Sapphiro LTF via escalation or exception route?
What are my odds of getting that approved, now that the PNO is involved and the miscommunication is acknowledged?
If ICICI fails to resolve this by July 17, would a well-documented RBI Ombudsman complaint likely succeed?
Should I push further internally (social media, higher management), or directly proceed with RBI CMS?
