I have applied HDFC credit card for family member as first time borrower. His credit score is NH. Provided all necessary income proofs while applying.
All process was smooth. Biometric kyc within 2 days, physical verifications next day. But today card got declined.
Reason they gave is full adhar number is visible in ITR. This is not acceptable as per guidelines. They asked to send masked ITR to Chennai office.
I requested them to receive digitally on mail and they agreed politely. I sent it on mail and they acknowledged it.
Later at evening, i decided to sent physical documents to Chennai office as requested. So sent by courier also.
In evening I got SMS and Mail that card is declined. But status showing inprocess.
Have anyone faced similar situation.??
All process was smooth. Biometric kyc within 2 days, physical verifications next day. But today card got declined.
Reason they gave is full adhar number is visible in ITR. This is not acceptable as per guidelines. They asked to send masked ITR to Chennai office.
I requested them to receive digitally on mail and they agreed politely. I sent it on mail and they acknowledged it.
Later at evening, i decided to sent physical documents to Chennai office as requested. So sent by courier also.
In evening I got SMS and Mail that card is declined. But status showing inprocess.
Have anyone faced similar situation.??