Infinia Gyftr issue: temporary blocked my account

[superstar@123]

I have two HDFC credit cards — Infinia and Biz Black — both linked to the same mobile number.

For the past month, I’ve been unable to make any purchases on Gyftr. Every transaction attempt was getting declined. I initially ignored it, thinking it was a temporary glitch. And since Gyftr doesn’t have a customer care number listed on their site, I didn’t pursue it further.

Today, I tried again and the transaction failed once more. After some effort, I managed to get in touch with them via email. Turns out, their system flagged my account because I was using the same mobile number across two cards/accounts.

I had assumed that since I have two separate HDFC cards, I could create two Gyftr accounts and use them independently. Apparently, that’s not acceptable to them. Now they’ve asked me to wait for 30 days, which honestly feels quite unreasonable.

Has anyone faced a similar issue? Any suggestions on what I can do next?

 

[6ix9ine]

I have two HDFC credit cards — Infinia and Biz Black — both linked to the same mobile number.

For the past month, I’ve been unable to make any purchases on Gyftr. Every transaction attempt was getting declined. I initially ignored it, thinking it was a temporary glitch. And since Gyftr doesn’t have a customer care number listed on their site, I didn’t pursue it further.

Today, I tried again and the transaction failed once more. After some effort, I managed to get in touch with them via email. Turns out, their system flagged my account because I was using the same mobile number across two cards/accounts.

I had assumed that since I have two separate HDFC cards, I could create two Gyftr accounts and use them independently. Apparently, that’s not acceptable to them. Now they’ve asked me to wait for 30 days, which honestly feels quite unreasonable.

Has anyone faced a similar issue? Any suggestions on what I can do next?

It will be unlocked after 30 days, many have faced the same on TechnoFino.

 

[superstar@123]

It will be unlocked after 30 days, many have faced the same on TechnoFino.

Ok, so this 30 days start from last unsuccessful attempt, right ?

 

[BhaiyaJi]

I have two HDFC credit cards — Infinia and Biz Black — both linked to the same mobile number.

For the past month, I’ve been unable to make any purchases on Gyftr. Every transaction attempt was getting declined. I initially ignored it, thinking it was a temporary glitch. And since Gyftr doesn’t have a customer care number listed on their site, I didn’t pursue it further.

Today, I tried again and the transaction failed once more. After some effort, I managed to get in touch with them via email. Turns out, their system flagged my account because I was using the same mobile number across two cards/accounts.

I had assumed that since I have two separate HDFC cards, I could create two Gyftr accounts and use them independently. Apparently, that’s not acceptable to them. Now they’ve asked me to wait for 30 days, which honestly feels quite unreasonable.

Has anyone faced a similar issue? Any suggestions on what I can do next?

Afaik similar thing is there for AMEX cards as well

 

[6ix9ine]

Ok, so this 30 days start from last unsuccessful attempt, right ?

From complaint email.

 

[Animal]

I’ve also faced the same issue. I’ve dropped an email to infinia.services@hdfcbank.com.
They will get back.

 

[nikhilv0303]

Same number for two cards should ideally be okay right?

From what I’ve read earlier, same card used on two mobile numbers had problems