FI Account stuck since 4 months

[life]

Hi everyone,


I need some advice regarding an ongoing issue with FI Money. For the past 4 months, I have been unable to transfer any funds from my account. Every time I follow up, I’m told it’s a "system issue," but the tickets just remain open with no updates.


Their customer care team has now stopped responding altogether. Out of desperation, I even wrote to CRPC RBI two days back, but haven’t received any response from them either.


This is becoming really frustrating as my money is stuck and I’m not getting any clear communication.


Has anyone here faced a similar issue with FI Money? Is there a better way to escalate or handle this, maybe through RBI CMS or the Ombudsman? Any suggestions would be greatly appreciated.


Thanks in advance!

 

[rajarancho]

You have to approach professionally. Write to their escalation matrix levels. Send 3 reminder emails. Later file formal complaint with RBIO after 30 days ( if no response). If a company doesn't respond to customers, they are compelled to RBIO.

 

[kuchbhikuchbhi is verified member.]

You have already escalated and many tickets have been closed it seems.
Directly file a complaint here https://cms.rbi.org.in/rbi/vividflow/run/rbi?language=Auto

 

[kuchbhikuchbhi is verified member.]

@vaibhav111 its good you didn't open this 😛

 

[Çàrdøhôlïç]

If you have mailed crpc rbi then please wait for some more time they would reply with an acknowledgement mail.