Mohammad
TF Buzz
Dear Technofino Members,
I’m sharing my recent experience with Axis Bank, where my savings account was frozen for 21 days without proper notice, causing mental stress and inconvenience. After multiple failed follow-ups with Axis Bank, I had to escalate the issue to the RBI Ombudsman — only then did things move quickly.
🔒 Account Freeze Without Timely Intimation
My account was frozen on 7th March 2025 due to what the bank called “suspicious activity”, claiming that my IP address was traced abroad. However, I consider this an insufficient justification — in today’s digital world, customers may access their accounts from different locations, especially for work or travel.
Worse, I was not informed via SMS or email about the freeze until 28th March — a full 21 days later. In that time, I had unknowingly deposited ₹****** into the frozen account, which I couldn’t access.
📡 Be Cautious: Avoid Public Wi-Fi for Net Banking
One key takeaway from this experience:
Never access net banking over public or shared Wi-Fi.
Bank security systems might flag such logins as suspicious and trigger a freeze.
😡 Initial Ignorance by Axis Bank
Before approaching RBI, I:
Even the branch manager did not respond to my mails. The case was simply not taken seriously.
🏛️ Complaint to RBI – Everything Changed in 3 Days
With no support from Axis Bank, I filed a complaint via the RBI CMS Portal.
Within 3 days of the complaint:
💸 Compensation After Escalation
Initially, the bank rejected all my requests:
✅ My Advice to Technofino Members:
Although the situation caused significant inconvenience, I appreciate that Axis Bank eventually acted — but only after escalation.
Hope my experience helps someone else.
Stay alert, and always demand clarity when banking.
I’m sharing my recent experience with Axis Bank, where my savings account was frozen for 21 days without proper notice, causing mental stress and inconvenience. After multiple failed follow-ups with Axis Bank, I had to escalate the issue to the RBI Ombudsman — only then did things move quickly.
🔒 Account Freeze Without Timely Intimation
My account was frozen on 7th March 2025 due to what the bank called “suspicious activity”, claiming that my IP address was traced abroad. However, I consider this an insufficient justification — in today’s digital world, customers may access their accounts from different locations, especially for work or travel.
Worse, I was not informed via SMS or email about the freeze until 28th March — a full 21 days later. In that time, I had unknowingly deposited ₹****** into the frozen account, which I couldn’t access.
📡 Be Cautious: Avoid Public Wi-Fi for Net Banking
One key takeaway from this experience:
Never access net banking over public or shared Wi-Fi.
Bank security systems might flag such logins as suspicious and trigger a freeze.
😡 Initial Ignorance by Axis Bank
Before approaching RBI, I:
- Emailed Axis Bank customer care, PNO, and my home branch asking for help.
- Requested VKYC or any digital verification since I was abroad for business and couldn’t visit the branch.
Even the branch manager did not respond to my mails. The case was simply not taken seriously.
🏛️ Complaint to RBI – Everything Changed in 3 Days
With no support from Axis Bank, I filed a complaint via the RBI CMS Portal.
Within 3 days of the complaint:
- The branch, PNO, and customer care team became active.
- The bank conducted EDD (Enhanced Due Diligence), including a home visit.
- My account was unfrozen on 28th March 2025 with positive verification.
💸 Compensation After Escalation
Initially, the bank rejected all my requests:
- Premium Banking upgrade
- Lifetime Free conversion of my Flipkart Axis Credit Card (ending ****)
- Any monetary compensation
✅ My Advice to Technofino Members:
- Avoid using public/shared Wi-Fi while logging into banking apps or portals.
- If your account gets frozen:
- Ask for a written reason and explore digital KYC options.
- If denied, escalate immediately via RBI CMS (https://cms.rbi.org.in)
- Don’t accept silence or delays — you have a right to transparency.
- Always know your rights as a banking customer.
If you feel something is unfair, escalate it respectfully and with documentation.
Although the situation caused significant inconvenience, I appreciate that Axis Bank eventually acted — but only after escalation.
Hope my experience helps someone else.
Stay alert, and always demand clarity when banking.
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