In 2018, I opened a zero-balance account in Axis Bank online but didn't complete the video KYC. After a year, the account was blocked.
Last year, I visited an Axis Bank branch to open a new account. The bank employee tried multiple times to open a savings account through the online process, but after Aadhaar verification, it showed I was an existing customer. Since the online process didn't work, he suggested a current account, assuring me there were no charges, just a ₹7,500 minimum balance requirement. I agreed and completed the video KYC.
After a month, ₹250 + GST started getting deducted every month. I stopped using the account, and now the balance is -₹5,646.
I want to close this current account but still open a savings account in Axis Bank. Does anyone know the process for existing customers? Please help.
Last year, I visited an Axis Bank branch to open a new account. The bank employee tried multiple times to open a savings account through the online process, but after Aadhaar verification, it showed I was an existing customer. Since the online process didn't work, he suggested a current account, assuring me there were no charges, just a ₹7,500 minimum balance requirement. I agreed and completed the video KYC.
After a month, ₹250 + GST started getting deducted every month. I stopped using the account, and now the balance is -₹5,646.
I want to close this current account but still open a savings account in Axis Bank. Does anyone know the process for existing customers? Please help.
