Does axis Bank create service requests for fun?

[athul]

A few days ago they called me to inform about offers on my new card. And they advertised some health insurance too. I declined it. After the call I got a message that an SR was created and it was closed today. Why? I have absolutely no idea.

 

[NABNAB is verified member.]

Call Customer Care and ask for the details.

 

[Pissant]

yeah Axis will make a service request each and every time you are contacted by or contact anybody from customer care. Even if you just ask a simple question like whether you will get 2 edge miles or 1 on Atlas they will create a service request and if two questions like these asked, then two service requests lol. Last month I got 5-6 Service request mails because I asked a couple of questions about Atlas

 

[athul]

Call Customer Care and ask for the details.

They'll probably create another one without any real answer

 

[athul]

yeah Axis will make a service request each and every time you are contacted by or contact anybody from customer care. Even if you just ask a simple question like whether you will get 2 edge miles or 1 on Atlas they will create a service request and if two questions like these asked, then two service requests lol. Last month I got 5-6 Service request mails because I asked a couple of questions about Atlas

Did you get any answers at least?

 

[SSV]

A few days ago they called me to inform about offers on my new card. And they advertised some health insurance too. I declined it. After the call I got a message that an SR was created and it was closed today. Why? I have absolutely no idea.

Yes, they do ...

it is rather Interaction ID number than SR ID ...

That is to measure the work done by their staff and to track everything they had done for the day ...

 

[SSV]

They'll probably create another one without any real answer

this is 100% correct ..they will raise another interaction id and close it immediately and ask for the feedback

 

[praful47]

A few days ago they called me to inform about offers on my new card. And they advertised some health insurance too. I declined it. After the call I got a message that an SR was created and it was closed today. Why? I have absolutely no idea.

Wo Sr Sr khelta hai ... No need to worry

 

[sasha008]

Does any one know how to track these SR? The pno desk gives this link https://sparsh.axisbank.com/myrequests/my-form but this keeps spinning a circle. And the other link https://mobiapp.axisbank.co.in/SRStatus/AxisSRTracker/GetSRStatus gives the error
There is some technical issue. Please try again later.