ashiquetvr
TF Buzz
I wanted to share my recent experience with ICICI Bank which left me very disappointed, especially as a long-time customer.
A few weeks back, I applied for a loan through ICICI. Shockingly, within a day of my application, I started getting 30+ calls from other banks offering me personal loans. This clearly points towards a leak of my personal data during the loan application process.
I raised a complaint with ICICI, expecting a thorough investigation and a serious response. Instead, the grievance officer casually closed my complaint stating, “We never called you for a loan,” completely ignoring the actual issue I had raised about the data leak. It felt like they didn’t even bother to read my complaint properly.
On top of this, as a privilege banking customer, my relationship manager was removed without any notice or reason. When I reached out to customer care, I received nothing but generic replies with no resolution.
This whole experience has shaken my trust in ICICI Bank’s ability to safeguard customer information and provide quality support. Data privacy is a very serious matter, and the lack of accountability here is unacceptable.
Has anyone else faced similar issues with ICICI Bank? How did you handle it?
A few weeks back, I applied for a loan through ICICI. Shockingly, within a day of my application, I started getting 30+ calls from other banks offering me personal loans. This clearly points towards a leak of my personal data during the loan application process.
I raised a complaint with ICICI, expecting a thorough investigation and a serious response. Instead, the grievance officer casually closed my complaint stating, “We never called you for a loan,” completely ignoring the actual issue I had raised about the data leak. It felt like they didn’t even bother to read my complaint properly.
On top of this, as a privilege banking customer, my relationship manager was removed without any notice or reason. When I reached out to customer care, I received nothing but generic replies with no resolution.
This whole experience has shaken my trust in ICICI Bank’s ability to safeguard customer information and provide quality support. Data privacy is a very serious matter, and the lack of accountability here is unacceptable.
Has anyone else faced similar issues with ICICI Bank? How did you handle it?
