Credit card showing as dormant account in HSBC mobile app

[gobsy]

I got my HSBC cashback card in last week of January. I created pin and activated the card today only. But in HSBC mobile app it shows dormant account below my credit card. What is the issue here? I have not made any transactions yet using it.

 

[TechnoFi]

Same issue with my card received card done online transaction but show dormant

keep patience, it will take some time to show as active card.

 

[netsec]

That’s just status update issue. Card will be active, HSBC database takes a while to update. 🙂

 

[leonneel]

keep patience, it will take some time to show as active card.

Why does it even matter as long as one can do txn without any issue 🤣

 

[TechnoFi]

Why does it even matter as long as one can do txn without any issue 🤣

IMO it's a type of internal satisfaction that everything thing is ok to them & their card.

 

[agentneo]

I used my card physically twice, contactless, but it still shows as Dormant, even after three days. Due to this, I'm unable to make online transactions. What a ridiculous rule! The support team says I can make online transactions only if it becomes active. Fucking stupid. Any idea what to do?

 

[Ashu Chaudhary]

I used my card physically twice, contactless, but it still shows as Dormant, even after three days. Due to this, I'm unable to make online transactions. What a ridiculous rule! The support team says I can make online transactions only if it becomes active. Fucking stupid. Any idea what to do?

Wait for 1 week

 

[the_collector]

I just opened my hsbc app and right below my card it says : dormant account ( for hsbc plat cc)

What does this mean?

I used my card for about 48k in Feb and haven't used since but how can it be dormant? It hasnt been a year.

Do I have to worry about it? Or can ignore?

 

[Mr. X]

I just opened my hsbc app and right below my card it says : dormant account ( for hsbc plat cc)

What does this mean?

I used my card for about 48k in Feb and haven't used since but how can it be dormant? It hasnt been a year.

Do I have to worry about it? Or can ignore?

Try to do a small transaction.

 

[nikhilv0303]

I just opened my hsbc app and right below my card it says : dormant account ( for hsbc plat cc)

What does this mean?

I used my card for about 48k in Feb and haven't used since but how can it be dormant? It hasnt been a year.

Do I have to worry about it? Or can ignore?

do a small txn and once it is settled (usually 2 days), the card will again become active

 

[the_collector]

Try to do a small transaction.

do a small txn and once it is settled (usually 2 days), the card will again become active

Thank you!

I spoke to CC , they said card is active only and I don't have to do anything. He first said I need to do a pos transaction to which I got furious and then eventually said that it's active only and that I need to ensure its used once in 365 days