I already have flipkart airtel n neo card but none rupay
Let me summarize the events:
1. i wanted to convert my flipkart axis bank card ending 1234 to rupay network as its renewal is due: Axis Bank denied saying flipkart card is not available in rupay network.
2. Then i said convert it to any other card which is available in rupay: Axis Bank denied saying cashback card can only be converted to cashback card. Since flipkart is cashback card it can not be converted to reward based rupay card.
3. Then i asked to convert my airtel axis bank card ending 5678 to rupay network: Axis Bank denied saying it can be converted only at the time of renewal which is due in 2027 and i have to wait till 2027.
4. Then i requested to Downgrade my flipkart card ending 1234 to super money card. Which is both rupay and cashback type of card: Still axis bank denied and there is no reason given to me by axis bank.
5. Only solution repeatedly given by axis bank is to close existing card and apply fresh then axis bank will evaluate if they want to issue me a credit card or not as per banks internal policy which is best known to axis bank.
Axis bank has so many excuses in issuing rupay network cards to existing customers.
I have already complained to RBI BO. But dont think they will help i have never received any resolution from RBI for axis bank complains. Complain is still open waitnig for there resolution. Should i report this to finance ministry?
Let me summarize the events:
1. i wanted to convert my flipkart axis bank card ending 1234 to rupay network as its renewal is due: Axis Bank denied saying flipkart card is not available in rupay network.
2. Then i said convert it to any other card which is available in rupay: Axis Bank denied saying cashback card can only be converted to cashback card. Since flipkart is cashback card it can not be converted to reward based rupay card.
3. Then i asked to convert my airtel axis bank card ending 5678 to rupay network: Axis Bank denied saying it can be converted only at the time of renewal which is due in 2027 and i have to wait till 2027.
4. Then i requested to Downgrade my flipkart card ending 1234 to super money card. Which is both rupay and cashback type of card: Still axis bank denied and there is no reason given to me by axis bank.
5. Only solution repeatedly given by axis bank is to close existing card and apply fresh then axis bank will evaluate if they want to issue me a credit card or not as per banks internal policy which is best known to axis bank.
Axis bank has so many excuses in issuing rupay network cards to existing customers.
I have already complained to RBI BO. But dont think they will help i have never received any resolution from RBI for axis bank complains. Complain is still open waitnig for there resolution. Should i report this to finance ministry?