Branch Wars - Is a particular type of branch (rural/metro) better than another?

[Batman]

I am an HNI living in a tier 3 town. There are rarely any customers who use the benefits I want from the bank - LE, premium CCs. BM/RM also don't know half of the offers. This is based on my understanding and information from BMs (Imperia in HDFC, Wealth in ICICI).

My efforts to negotiate don't work, because bank employees are incompetent/unbeknownst of the offers, and their own internal negotiation powers.

Thus, the question arises - Are some branches more accustomed to cater to HNI audience? For example, I've heard SBI is opening Kohinoor/Diamond branches.

If yes, how do I transfer my account to those branches where I'm valued enough?

 

[Paradjanov]

I am an HNI living in a tier 3 town. There are rarely any customers who use the benefits I want from the bank - LE, premium CCs. BM/RM also don't know half of the offers. This is based on my understanding and information from BMs (Imperia in HDFC, Wealth in ICICI).

My efforts to negotiate don't work, because bank employees are incompetent/unbeknownst of the offers, and their own internal negotiation powers.

Thus, the question arises - Are some branches more accustomed to cater to HNI audience? For example, I've heard SBI is opening Kohinoor/Diamond branches.

If yes, how do I transfer my account to those branches where I'm valued enough?

Your observations about bank staff in smaller towns not being vigilant enough about their own products, and – even when they are – not having powers to negotiate an offer for a customer, is entirely correct. I have faced this issue too.

However, there’s also another side to this. In the Metros/major cities, there are often too many customers “demanding” a product than a BM/RM can reasonably sanction or approve. For example, HDFC will open (or upgrade to) Imperia [or SBI/ICICI will open Wealth] as long as the customer puts in the required amount of money with the bank. But will the RMs (of Metro branches) give you HDFC Infinia CC (or SBI RuPay Wealth DC) when you seek one? Perhaps they already have more customers – who, in their perception, are of even higher value – to cater to? In that case, you lose out. I’ve suffered this myself.

However, to transfer accounts (from/to any branch) just walk in to the branch which want it to be transferred to, and they’ll do the rest. In some cases (like in SBI), one can even do it online, sitting at home.

 

[simplegarv]

I am an HNI living in a tier 3 town. There are rarely any customers who use the benefits I want from the bank - LE, premium CCs. BM/RM also don't know half of the offers. This is based on my understanding and information from BMs (Imperia in HDFC, Wealth in ICICI).

My efforts to negotiate don't work, because bank employees are incompetent/unbeknownst of the offers, and their own internal negotiation powers.

Thus, the question arises - Are some branches more accustomed to cater to HNI audience? For example, I've heard SBI is opening Kohinoor/Diamond branches.

If yes, how do I transfer my account to those branches where I'm valued enough?

Your observations are totally correct, I have the similar experience with people, so you can try Indus Pioneer account, that account can only be mapped to IndusInd Pioneer Branches near your locality, similarly they have ICICI WM branches.

They are specialised in catering to HNI's only, because they only have the premium clientele.

 

[Vasuki]

Your observations about bank staff in smaller towns not being vigilant enough about their own products, and – even when they are – not having powers to negotiate an offer for a customer, is entirely correct. I have faced this issue too.

However, there’s also another side to this. In the Metros/major cities, there are often too many customers “demanding” a product than a BM/RM can reasonably sanction or approve. For example, HDFC will open (or upgrade to) Imperia [or SBI/ICICI will open Wealth] as long as the customer puts in the required amount of money with the bank. But will the RMs (of Metro branches) give you HDFC Infinia CC (or SBI RuPay Wealth DC) when you seek one? Perhaps they already have more customers – who, in their perception, are of even higher value – to cater to? In that case, you lose out. I’ve suffered this myself.

However, to transfer accounts (from/to any branch) just walk in to the branch which want it to be transferred to, and they’ll do the rest. In some cases (like in SBI), one can even do it online, sitting at home.

Even hdfc u can transfer at ease of home
In icici too

 

[Batmanbaba]

Better banking officials means... More call for ulip and insurance policies..... There are some bracnhes in every bank which are considered as punishment postings.... There all the otherworldy creatures will be found that don't know a damn about their bank...these are best... No calls... For cross selling....

I have chosen one such branch for my icici account.... In three years of account opening not a single call came till date...

Same for hdfc and axis.... These are mostly rural branches in my observation ...

In case of indusind... Since its urban.. I receive call every week....

 

[Paradjanov]

Even hdfc u can transfer at ease of home
In icici too

In HDFC, yes, you can. But only within the city (where you are currently holding the A/c), I believe?

 

[Vasuki]

Your observations are totally correct, I have the similar experience with people, so you can try Indus Pioneer account, that account can only be mapped to IndusInd Pioneer Branches near your locality, similarly they have ICICI WM branches.

They are specialised in catering to HNI's only, because they only have the premium clientele.

Doesn't Pionner have downgrade problem

 

[simplegarv]

Doesn't Pionner have downgrade problem

In some cases it's not there, and the op is HNI so I am thinking that he's able to maintain the MAB of 10L.

Banks will only give you something when you provide them with something. (It's a give and take relationship)