BOB Premier Credit Card charges mentioned in letter and email

[sriteja]

Hi, I have applied for BOB Premier credit card on 2nd Mar seeing the LTF offer. Even at the time of applying, it was showing LTF. But my card is approved and also I received the card on 20th Mar. But on the letter that I received with the card, there were annual charges of Rs. 750 mentioned on it, and there is no sign of LTF on the letter. After reading some threads here, I have mailed crm@bobfinancial.com requesting confirmation on the LTF on 25th Mar, I have received reply today saying that the card is not LTF and fee is applicable on the card.


Actually I don't like the pay charges on this card as I don't intend to use it much, just for the offers. Also I have set pin on the card, but haven't done any transaction till now. So what should I do now?

1. Should I request them to close the card, or will it get closed automatically if I don't do any transaction?
2. Or Should I ask / demand them to provide LTF?

 

[sriteja]

Mail to escalations@bobfinancial.com and pno@bobfinancial.com. Tell them that it was showing as LTF. Take any LTF screenshot from this platform and attach that as well stating this is what it was showing on the website.

Thanks Walter! But before your msg, I replied to crm@bobfinancial.com to convert it to LTF and respond as LTF. SS in the above reply https://www.technofino.in/community...entioned-in-letter-and-email.9710/post-156752

 

[vn_1]

Currently mailed them to convert the card LTF. Will see what will they reply. Also is there any option to talk to BoB customer care over call? Tried their customer care numbers 1800-103-1006 / 1800-225-100, but they don't have any option to talk to the agent.

Anyone knows any way to talk to BoB customer care over call?

Call those numbers. Press 1 for english, then press 9 to talk with agent. Most of the time it says agents are busy. Keep trying. Yesterday I tried all day and never got connected. But finally at 5.00 AM[ correct at 5 early morning] I got connected with agent.

 

[sriteja]

Call those numbers. Press 1 for english, then press 9 to talk with agent. Most of the time it says agents are busy. Keep trying. Yesterday I tried all day and never got connected. But finally at 5.00 AM[ correct at 5 early morning] I got connected with agent.

Thanks @vn_1 , will try. But as far as I remember it didn't give me option to press 7. Will recheck again

 

[vn_1]

Thanks @vn_1 , will try. But as far as I remember it didn't give me option to press 7. Will recheck again

Checked again. Press 1 and then 9. Mostly busy and but you will get connected at odd hours.

 

[vn_1]

My card got dispatched via speed post, is there anyway to know credit limit, card variant[applied for premiere] before it arrives? Calling customer care is of no help.

 

[Manoj Pant]

My card got dispatched via speed post, is there anyway to know credit limit, card variant[applied for premiere] before it arrives? Calling customer care is of no help.

After how many days of card approval you got card dispatch details ? My card was approved on 25th March but no sms regarding dispatch.

 

[vn_1]

After how many days of card approval you got card dispatch details ? My card was approved on 25th March but no sms regarding dispatch.

Applied on 19th March
vkyc on 20th March
ipv at work place on 25th March
ipv at home on 27th March[ missed agent's call, never called after this]
card approved sms on 28th March
card dispatched sms on 31st March.

 

[sriteja]

Forgot about the mails you sent after or before this, now onwards use this mail as proof. If they charge you annual fee, forward this mail and ask 'how a life-time free' got charged, you can even complaint to RBI.

After receiving this mail onwards your card is LTF (officially), no matter if another not updated executing said its paid, you have a proof and it says Life-time free.

Congrats

Yes thanks!

 

[vn_1]

Applied on 19th March
vkyc on 20th March
ipv at work place on 25th March
ipv at home on 27th March[ missed agent's call, never called after this]
card approved sms on 28th March
card dispatched sms on 31st March.

Adding further details....

1 Applied for premier, got premier.
2 On Rupay platform[ positive]
3. limit is paltry 50,000[ big appointment]

Now I am gonna make sure that card is indeed LTF.

 

[vn_1]

Adding further details....

1 Applied for premier, got premier.
2 On Rupay platform[ positive]
3. limit is paltry 50,000[ big appointment]

Now I am gonna make sure that card is indeed LTF.

Got reply to mail ...It confirms my card is indeed LTF.