Bank Not Acknowledging HDFC Infinia LTF Offer

[moriarty]

3 days ago, I got an offer for Infinia Metal on the online NetBanking page (in my mother's account)

The application page clearly mentioned Joining Fee: 0, Renewal Fee:0, and on top of that, it also showed an Amazon 1500 GV. I applied for the same and made a very rookie mistake of not taking a screenshot of the offer.

Today I got the card and called the Infinia CC helpline to confirm the fee structure, and they said it is a paid card.

What is the best course of action to take now?

I have already dropped an email to infinia.services {at} hdfcbank .com, but I am sure they will not acknowledge it. What's the best course of action to take now? I already hold a paid Infinia myself, and after Axis, I rarely use this card. Shall I close the card without activating it?

 

[amitalpha]

First I framed an email and send it to customerservices.cards@hdfcbank.com

They replied to send Cibil report, I metioned exact timeframes and details which they tend to remove..
They take "weeks" to reply and then again on next date they will give another date. Being fed up, I escalated and those people also did the same thing, but one good day: mail came, they told they have suppressed the inquiries and then I pulled a fresh cibil. Inquiries disappeared.

Thank you!!

 

[bk01]

here is your proof..

3 days ago, I got an offer for Infinia Metal on the online NetBanking page (in my mother's account)

The application page clearly mentioned Joining Fee: 0, Renewal Fee:0, and on top of that, it also showed an Amazon 1500 GV. I applied for the same and made a very rookie mistake of not taking a screenshot of the offer.

Today I got the card and called the Infinia CC helpline to confirm the fee structure, and they said it is a paid card.

What is the best course of action to take now?

I have already dropped an email to infinia.services {at} hdfcbank .com, but I am sure they will not acknowledge it. What's the best course of action to take now? I already hold a paid Infinia myself, and after Axis, I rarely use this card. Shall I close the card without activating it?

I got this offer, not sure what exactly do they mean by LTF

 

[nigameash]

I got this offer, not sure what exactly do they mean by LTF

Did you tap on the “i” to check if lifetime free is spend/milestone based?

 

[pranavcool]

I got this offer, not sure what exactly do they mean by LTF

Maybe a usual bug they have in their website

 

[moriarty]

Update: They blatantly denied any possibility of FYF/LTF on the email

 

[Max]

what does it really means when it provides 12,500 points , how are they useable like we already paid fee of Rs. 12,500 or whenever we pay, now we got 12500 points which is equal to benefit of RS.12500 can they be converted into statements credits and effective its Rs 0 for the card?

No, you won't be able to convert 12,500 points to statement credits. You will have to redeem on SmartBuy portal (e.g. can use points to buy airline tickets at 1:1, amongst other categories).

 

[SMGROW]

I guess metal infinnia waiver is at 10 lakh spend

My waiver fee for Infinia is 5 Lakh spend. I had requested for an upgrade from LTF DCB to Infinia. They accepted the request with FYF Infinia and waiver for renewal fee if the annual spend exceeds 5 Lakhs.

 

[Tosh]

My waiver fee for Infinia is 5 Lakh spend. I had requested for an upgrade from LTF DCB to Infinia. They accepted the request with FYF Infinia and waiver for renewal fee if the annual spend exceeds 5 Lakhs.

Did you get it in writing from them over email? If no then goodluck with that 😅

 

[prabanomics]

My waiver fee for Infinia is 5 Lakh spend. I had requested for an upgrade from LTF DCB to Infinia. They accepted the request with FYF Infinia and waiver for renewal fee if the annual spend exceeds 5 Lakhs.

Wow... I am in the same situation.. Is there a DCB spend criteria for infinia approval or basis ITR ?

 

[SMGROW]

Did you get it in writing from them over email? If no then goodluck with that 😅

I have it writing in email

 

[SMGROW]

Wow... I am in the same situation.. Is there a DCB spend criteria for infinia approval or basis ITR ?

I am not sure about the spend or ITR criteria for Infinia approval but my annual spend on DCB was in range of 10 Lakhs with a credit limit of 14.5 Lakhs.

 

[sharad007]

I have Infinia as LTF with Nearly 19Lacs Limit, it was long back they were running account-based offer and i took it...

 

[anirban.choudhury]

My waiver fee for Infinia is 5 Lakh spend. I had requested for an upgrade from LTF DCB to Infinia. They accepted the request with FYF Infinia and waiver for renewal fee if the annual spend exceeds 5 Lakhs.

FYF is by default on hdfc upgrade , but having the same waiver criteria of dcb in infinnia is something interesting

 

[hemanthgkl1]

Update: They blatantly denied any possibility of FYF/LTF on the email

Did you able to write to PNO? Are you able to convert it to FYF/LTF or closed the card?

 

[Dr-green69]

This is a very unfair practice. That is wrong on so many levels. Don't know why these banks don't understand that these tactics come at a very hefty cost of lost customer loyalty!

Anyways, if it is a paid version, I will still get 12500 points, right?

Yh like hdfc bank cares about customers. Hdfc treat its customers like they worth nothing and they will never accepts their mistakes.

 

[saucy]

This is a very unfair practice. That is wrong on so many levels. Don't know why these banks don't understand that these tactics come at a very hefty cost of lost customer loyalty!

Anyways, if it is a paid version, I will still get 12500 points, right?

They do, buddy.
However they are blissfully aware of the Indian Population and its growth rate 🤣

 

[ThriftyPlasticPundit]

i requested to convert ltf millenia to ltf dcb, got fyf offer, replied them to re consider as ltf.

let's see if they agree.