Axis Fourth card suspended after approval and delivery.

[cardy]

I have three axis Bank credit cards and savings account. I have called customer care for upgrading my debit card, it was processed. I cut the call.

But just after cutting the line the customer care executive called me back immediately and asked me if I am interested in taking the LTF neo rupay because I have it pre-approved.

I have taken confirmation multiple times that my old cards should not be closed. She confirmed it.

The sms was showing LTF card, I gave concent. The card was approved and was showing in the axis mobile app.

It was mentioned that it was a card upgrade and my previous card will remain active.

Now just after delivery the card is not showing in axis mobile app.

I called customer care and they are telling that card is deactivated because of infamous banks internal policies.

What the BS is this?

 

[adi_0001]

I hold 3 axis cards , plan to cancel ACE to get Airtel. How long do I have to wait after cancelling to apply again ?

Hey, I am also planning to close Axis Ace to get Airtel card, please enlighten were you able to get the Airtel card after closing Ace?

 

[cardy]

Failed to close ace.
They are offering fees waiver